Information Services Technician I

Family Health Care is currently seeking candidates for anInformation Services Technician!

This is a position to provide Information Servicessupport in response to basic hardware and software needs within the organization and as a member of the larger Information Services team.Individuals work in response to directions or workflow. Individuals also interact with customers, primarily internal, in practical and technicalcapacities providing or exchanging generally routine information and applying techniques and practices of the field.

Description:

• Effectivelycompletes installation, configuration, maintenance and troubleshooting of computers and printers, applications, and ancillary systems; managingrelatively simple hardware, software, or network problems.
• Reads and responds daily to end user support requests via telephone, email, chats, etc.
• Sets appropriate priorities for completion of tasks.
• Efficient setup and maintenance of usernames and profiles for network systems and applicationsunder the purview of the Information Services department.
• Effectively provides training for end users on hardware and softwareapplications.
• Accurately maintains documentation of various systems and processes.
  

Qualifications: The position requires at least two years of work experience and an associate’s degree or completion of coursework at atechnical school. Equivalent on-the-job experience may be substituted for this requirement.

Location: Cadillac, MI

Employment Type:  Full Time 

Exempt/Non-Exempt: Non-Exempt

Benefits: Full benefits package

Family Health Care is an Equal Opportunity Employer.