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Back Office Service Manager
Tryfacta, Inc
- 🇺🇸 United States
- On-site
- Manager or above
- 3 weeks ago
- $17 – $19 / hour
- 10-key
3 weeks ago
Not enough detail in this posting to match
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking aCustomer Service Representative- Back Office Services for our client in Houston, TX 77040. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Job Diva ID: 26-05024
Position Title: Customer Service Representative- Back Office Services
Location: Houston, TX 77040
Duration: Long-term
Work Schedule:Any 8-hour shift between 7 am and 7 pm
Responsibilities for this position include, but are not limited to:
Duties and Responsibilities:
- Using available resources and defined research procedures, establishes professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
- Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
- Meets daily qualitative and quantitative targets to maintain operational standards.
- Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.
- Builds expert and dynamic knowledge of Client's products and services; keeps abreast of all procedural and product updates and implementing as directed.
Education and Experience:
High school diploma or G.E.D. equivalent from an accredited institution.
Previous relevant customer service experience required for 1 year
Knowledge, Skills, and Abilities:
- Ability to speak clearly, correctly and listen effectively.
- Knowledge of basic math.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm and 10-key touch.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
- Ability to exercise tact and to handle customer interactions in a fast, courteous and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Physical Demands:
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.
Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Back Office Service Manager · Tryfacta, Inc