GS
Back Office Manager
Gold's Gym - VA/MD/SC
🇺🇸 United States
On-site
Manager or above
15 months ago
$30,660 – $43,000 / year
- Health insurance
- Pension
15 months ago
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Location: Meadowbrook
Job Type: Full-Time
Schedule: M-F 10am - 6pm
About the Role
We’re looking for a motivated and detail-orientedBack Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you.
Key Responsibilities
Leadership & Customer Experience
- Drivemembership retention by engaging with current members and promoting renewals and upgrades.
- Collaborate closely with theGeneral Manager to resolve member concerns and operational issues.
- Serve as theliaison to the Corporate Customer Care Department, ensuring a smooth communication flow.
- Proactivelymanage cancellations and work toward member retention whenever possible.
- Oversee dailycash handling procedures, including timely bank deposits and adherence to all cash management protocols.
- Manageretail sales processes, ensuring accurate transactions and inventory tracking.
- Maintain a clean and welcoming environment bypartnering with the cleaning team and overseeing daily cleaning checklists.
- Ensure all member concerns are addressedpromptly and professionally.
- 1–2 years of relevant experience in operations, customer service, or sales
- College degree preferred, but not required
- Strongleadership, communication, and organizational skills
- Ability to handle difficult situations withpatience, professionalism, and tact
- Comfortable with basiccash handling and computer systems
- Background infitness or wellness is a plus
Back Office Manager · Gold's Gym - VA/MD/SC