Onsite Support Engineer (Zagreb)

D-ploy is anIT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. 

We deliver innovativeIT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. 

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Zagreb.

Tasks and Responsibilities 

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals) 

• Act as the primary onsite point of contact for end-user IT issues 

• Troubleshoot incidents and service requests via ticketing system (ServiceNow) 

• Deliver prompt and professional user support (desk-side and remote) 

• Document all activities and resolutions accurately in the ticketing system 

• Support IT onboarding for new employees (equipment setup, user guidance) 

• Maintain and contribute to knowledge base documentation 

• Support continuous service improvement initiatives 

• Fluent English and Croatian (written and spoken) 

• Minimum 2+ years of experience in IT support / onsite support role 

• Strong troubleshooting skills in Windows environment and standard IT tools 

• Experience with ticketing systems (e.g., ServiceNow) 

• Excellent communication and customer-oriented mindset 

• Ability to work independently in an onsite client environment 

• Well-organized, reliable, and detail-oriented 

• Experience in regulated environments (e.g., GxP) is a plus 

• Ability to provide a clean criminal record extract (not older than 3 months) 

• Broad range of tasks and responsibilities 

• Friendly and international working environment 

• Professional development opportunities 

• Referral program (“Fishing for Friends”) 

• Company-sponsored events 

Is IT in your DNA? Join us and help deliver IT where it counts.