Director - CRM Agentic Solutions

Location: Gaithersburg, MD

Hybrid: 3 days a week

Make a greater impact on lives through a digitally enabled enterprise. We are working towards our aspiration of crafting the future of Pharma. Backed by investment at every step, we harness the latest technology, data, and innovative ways of working to introduce new approaches that put Digital at AstraZeneca’s heart. 

Be part of a chapter that’s still being written. Trusted and empowered to change the way things are done, with the tools and support to get you there. Here we are free to unleash our curiosity and turn thinking into reality where smart risks and quick decisions come together to power disruption and innovation. 

We'relookingforanexperienced,highlytechnical,andstrategicallymindedDirectortoleadourcross-functionalteamsinbuildinganddeployingnext-generationproductsusingSalesforceCRMandAgenticAIcapabilitiesfor the AI30 initiatives.Youwillbethecruciallinkbetweentechnicalexecutionandbusinessstrategy,ensuringourteamsdeliverhigh-quality,reusable,andscalablesolutionsthatdrivesignificantbusinessvalueforourcommercialandmedicalfunctionsacrossUSandglobalmarkets.Thisrolerequiresauniqueblendofdeeptechnicalexpertise,architecturalvision,hands-onsolutiondevelopment,strongleadershiptobuildandguideoffshoreteams,andexcellentcommunicationskillstotranslateinternalknowledgeinto business-friendlyusecases.  

Key Responsibilities  

Technical Leadership, Hands-On Solution Development & Architecture  

• ProductArchitect&Vision:ActasaProductArchitect,definingthetechnicalvisionandhigh-leveldesignforSalesforceCRMandAgenticAIworkstreams.Ensuresolutionsarescalable,secure,andmaintainable.  

• Hands-OnSolutionDevelopment:Actasaplayer-coachwhoishands-onindevelopingsolutions,writing/reviewingcode,andrapidprototypingwithintheSalesforceecosystemincludingLifeSciencesCloud,AgentforceandAWSAgentCore.  

• AdvancedAIImplementation:DrivethetechnicalimplementationofGenerativeandAgenticAIcapabilitiestodeliveraccurate,contextuallyrelevant,andcustomizedsolutionstranslatingAstraZeneca'sinternalknowledgebaseintopractical,business-friendlyusecases.  

• TechnicalDirection:Providehands-ontechnicalleadershipandguidanceacrossmultipleteams,includingSalesforceengineers,DataScience,DataEngineering,andUX.  

• PromoteReusability:Championandenforcebestpracticesforcodequality,componentreusability,andmodulardesigntoacceleratedevelopmentandreducetechnicaldebt.  

• Global Scaling Strategy: Architect and scale applications to address complex functional and non-functional requirements (performance, latency, localization, and compliance) seamlessly across both US and Ex-US markets. 

• Cross-Market Standardization: Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commercial and medical teams. 

Offshore Team Leadership & Delivery Management  

• OffshoreTeamBuilding:Build,mentor,andguideoffshoreengineeringteams,establishingrigorousengineeringstandards,codereviewprocesses,andagiledeliveryrhythms.  

• GlobalDeliveryExecution:Providecleartechnicaldirection,architecturalblueprints,anduserstoriestooffshorepartners,ensuringtightalignmentwithUSandglobalproductroadmaps.  

• Cross-FunctionalDelivery:Leadthetechnicaldeliveryofcomplexproductsfromconceptthroughlaunch,ensuringon-timeandhigh-qualityresults.  

Compliance, Security, & Governance  

• Risk&ComplianceOversight:ProactivelyengagewithCompliance,Legal,Medical-LegalRegulatory(MLR),andSecurityTeamsthroughouttheproductlifecycletoensureallsolutionsadheretostringentregulatoryrequirementsandinternalsecuritypolicies.  

• SecurebyDesign:Embedsecurityandprivacyrequirementsintothearchitecturaldesignfromthestart,overseeingtechnicalimplementationtoensurecomplianceisnon-negotiableanddoesnotimpededeliverytimelines.  

Stakeholder Alignment & Communication  

• BusinessPartnership:WorkcloselywithCommercialandMedicalProductOwnerstotranslateproductroadmapsandbusinessrequirementsintoclear,actionabletechnicalspecifications.  

• Cross-TeamCollaboration:Engageactivelywithstakeholdersfromcriticalteams,includingtheSalesForceTeam,fieldexcellence,andAnalytics,togatherrequirements,integrateproductswiththeirplatforms,andensurehighutility.  

Required Qualifications  

• Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field. 

• 8+yearsofprogressiveexperienceinsoftwareengineering,CRMarchitecture,orrelatedtechnicalroles,withatleast3-5yearsinaleadershipordelivery-focusedrolemanagingteams.  

• Deepfamiliaritywiththepharmaceuticalcommercialandmedicalaffairsdomains(e.g.,HCPengagement,MSLworkflows,omnichannelorchestration).  

• Expert-levelhands-onexperiencedevelopingwithintheSalesforceCRMplatform(includingLifeSciencesCloudandmoderncloudintegrationpatterns).  

• Provenexperiencebuilding,managing,andscalingoffshoreengineeringteamsinaglobaldeliverymodel.  

• PracticalexperiencewithGenerativeAIandAgenticAItechnologies(e.g.,agenticarchitecture,RAGarchitectures,promptengineering).  

• ProvenexperienceworkingwithComplianceandSecurityTeamstodeliverregulatedproducts,withastrongunderstandingofdatagovernanceandprivacy.  

Preferred Qualifications  

• Priorexperienceleadingteamsbuildingproduction-gradeDataScienceorMachineLearningproductsinthepharmaceuticalorbiotechindustry.  

• Deep understanding ofAWScloudarchitecturepatterns,AmazonBedrock,ormodernclouddataplatforms(e.g.,Databricks,Snowflake).  

• DirectexperienceintegratingadvancedAIcapabilitieswithenterpriseCRMplatformslikeSalesforce.  

When we put unexpected teams in the same room, we unleash bold thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay for this position ranges from $186,014.40 - $279,021.60 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Are you ready to bring new insights and fresh thinking to the table? Fantastic! We have one seat available, and we hope it’s yours. Apply today.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We follow all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

#EAI#LiHybrid

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Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.