Customer Service Rep

Dealership:

Lithia Nissan of Clovis

Hiring:Customer Service Rep

• Pay:$16.90 - $18.00 Hourly
• Schedule:We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Be part of an established dealership
• Make an impact every day: Your conversations can turn a frustrated customer into a loyal customer for life.
• Grow: Work with experienced teams across sales, service, parts, finance, and customer relations while building valuable customer service and automotive industry skills.
• Work with a team: We believe great customer experiences come from people working together and taking personal ownership.
• Represent a trusted brand: Be part of the Toyota name and a dealership recognized for its commitment to customer satisfaction.
• Bring your personality: We believe work should be rewarding, and enjoyable.

What You'll Do

• Handle inbound and outbound customer calls, we do not cold call.
• Schedule service appointments using dealership software
• Follow up with customers regarding appointments and service needs
• Assist the service department with customer communication and coordination
• Perform light administrative tasks including filing, scanning, and copying documents
• Maintain accurate customer records and appointment information
• Provide first-class customer support

What You'll Bring

• Comfortable handling a high volume of inbound and outbound calls, we do not cold call.
• Experience using dealership CRM systems.
• Experience handling support requests from a variety of different channels.
• Basic computer experience providing detailed troubleshooting and resolutions to users.

Total Rewards

The Hourly Pay Range for this position is $16.90 - $18.00, depending on experience.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site attotalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.