Azure Support Engineer (Spanish)

Role Description:

We are seeking a Native Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success

The ideal candidate will be comfortable working in a fastpaced support environment collaborating across teams and delivering exceptional customer experiences

Required Qualifications

Native level proficiency in Spanish, spoken written and reading is mandatory

Excellent spoken and written communication skills in English

Ability to support and resolve customerreported issues in Spanish

Must be willing and able to work from the office on a regular basis as required by the business

Flexible to work during business hours and when needed support PST business hours

Strong troubleshooting analytical and problemsolving skills

Excellent logical thinking critical thinking and crossteam collaboration abilities

Passion for technology and customer support

Understanding of cloud computing concepts including cloud versus onpremises environments

Familiarity with Microsoft Azure services and deployment concepts is preferred

Azure certifications are a plus

Key Responsibilities

Provide technical support to customers in Spanish and English through phone email and other support channels

Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies

Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations

Collaborate with internal support teams and subject matter experts to address escalations and customer concerns

Escalate issues promptly when specialized expertise or additional capabilities are required

Maintain highquality case documentation and ensure accurate tracking of customer interactions

Handle challenging and businesscritical customer situations with professionalism and strong communication skills

Continuously develop technical expertise and stay current with Azure technologies and platform updates

Preferred Skills

Working knowledge of Microsoft Azure services technologies and billing platforms

Strong customerfacing experience in technical support environments

Excellent analytical troubleshooting and incident management capabilities

Ability to manage multiple priorities while maintaining a customerfirst mindset

Location Requirement

Candidates must be comfortable working from the Calgary office and supporting customers during Spanish business hours with flexibility to align with PST business hours when required