Technical Consultant

CORE MISSION

• Own and drive the Technical Interface to the customer.
• Pre-Sales Support
• Project Management (Customer Project Owner)
• Part of Project Implementation (Specifications, Test-Elements,…)
• Technical Support

Main Responsibilities

Customer intimacy

• Main interface for technical topics between the customer and DIS/Thales.
• Acquire a good understanding and technical knowledge of the customer card-related solutions (DIS/Thales and competition’s one).
• Understand the technical organization at the customer and advice DIS/Thales on how and where to promote the products and solutions.
• Design and lead Initiatives that have a strategic impact on the business relationship with customers and selected partners.

Pre-Sales

• Proactively act to understand customer technical needs and identify potential card-based Solutions in relation with the BPS/DIS/Thales Product Roadmap.
• Write the preliminary requirements specification for any customer project.
• Responsible for the technical answers and effort & cost quotes for technical tasks to RFI and RFQ.
• Lobby and create customer awareness for BPS products and services.

Project Management

• TC fulfils the “Customer Project Owner” role by default for all projects with the customer.
• Controls the cost and schedules execution of projects.
• Involve other teams of BPS/DIS (ie. EMV Consulting team, Perso Teams) on the project definition and planning whenever needed to fulfill the customers’ requirements and coordinate with these teams during implementation (project phase).
• Management of the Project-related communication with the Customer.
  • Organize Project Kick-Off- and Follow-up Meetings with the Customer
  • Dispatch external Project Reporting
  • Deal project-wise with the changes requested by the Customer
  • Ensure the Project Acceptance
  • Contribute to trigger external billing
• Leading and coordinating all parts of the Gemalto organization from the Project launch up to the Customer Delivery.
  • Organize internal Project Meetings
  • Manage, coordinate, motivate and inform all relevant parts of the organization
  • Write a Project Management Plan if required and agreed during Kick-Off
  • Ensure writing and validate the Project Test Plans and Test Results
  • Be responsible for Bug Reporting and Correction
  • Ensure consistent and on-time the issuance of detailed Specifications
  • Manage the project risks and impacts
  • Dispatch internal project Reporting
  • Ensure Project follow-up
  • Responsible for Escalation on major conflicts
  • Lead the Acceptance, responsible for the Delivery
  • Ensure transfer to the Support-Team if applicable
• Warrant that card and Solutions are compliant with Customer Requirements
• Commit on time delivery, quality delivery and project cost
• Defend DIS/Thales interest in the context of the Project

Implementation

• Creation of technical Specifications, esp. detailed personalization Specifications for the Electrical and Graphical (Pre-)Personalization of Cards, as well as Data Processing Specifications and Electrical Profiles
• Creation of Validation Elements in the scope of the Projects (eg. Test cards)

Technical Support

• Entry point for any kind of technical issues or questions for the customers related to smart cards and/or BPS Products and Services
• Coordination of fixing issues/bugs which are arising during the usage of BPS Products/Solutions at the Customer with other internal teams, while maintaining the role of single point of contact between the Customer and DIS/Thales.
• Direct support to customers during the Integration and Test Phase of card based projects with DIS/Thales.
• Provides Customers with first-hand information about card-related subjects.

Internally

• Help the sales force to understand what solution already exist in DIS/Thales to improve efficiency in developments and create synergies between account teams
• Ensure feedback to the product marketing and technical teams on technical features required by the customer to help at the definition of the DIS/Thales products roadmap, in full coordination with the Sales and marketing team.
• Assist the DIS/Thales sales and marketing forces defining and/or positioning existing or new products (including roadmap presentations at the customer).

• Provide ad-hoc expert support and/or training to other TCs.
• Proactively share gained knowledge about technical issues, products and processes within the TC-Team and Community.
• Proactively reflect currently used processes and tools within the TC-Community and feedback evolution/correction ideas

QUALIFICATIONS

Education

• Master’s degree in Computer Science or Engineering.
• An additional degree in Business or Commercial engineering would be preferred

Skills

• English Fluent – Urdu Fluent
• Good teaming and networking skills
• Good oral and written communication and reporting skills

• Strong Technical Background in fields like:EMV, SmartCards, PKI, Enterprise Security

Experience

• At least 3 years working experience in smart card or related technical environment.

• Project Management Experience

Personal abilities

• Customer and business oriented
• Good creative intelligence (design, conceptualisation)
• Be tenacious in the approach to solve problems
• Organized, rigorous and autonomous
• Ability and Willingness to Travel within Middle-East