Guest Services (Seasonal Temporary)

We are seeking temporary Guest Services Representatives to join our team in  for the upcoming2026holiday season(mid-October through early-January). The Guest Services Representative is responsible for providing general information regarding exhibits, programs and services in support of the guest experience. Responsibilities and qualifications are shown below:

POSITION RESPONSIBILITIES:

• Proactively communicate and engage with Space Center Houston guests to enhance the guest experience.  Communications may include welcoming greetings; directions and assisting with day planning; and information about exhibits and artifacts.  Communications may also include information about Space Center Houston operations including tour and show times, hours of operation, programs and special events. 
• Manage the information desk, answer phone calls and assist guests’ inquires.
• Responsible for the turnstile as guests enter Space Center Houston, ensuring that they have proper tickets or passes for entry.
• Accurately process cash and/or credit transactions at various locations. Adhere to Space Center Houston admissions policies and procedures.
• Address guest concerns and transfer unresolved concerns to the appropriate supervisor or department.
• Secure guests at various simulators, monitor and operate the equipment in a safe manner.
• Constantly interact with the guests in the area, greet them with a pleasant attitude and smiling face.
• Cooperate with his/her fellow Crew Members, assisting them with the common duties and responsibilities of the position to ensure the efficient operation of the area.
• Maintain a safe, clean and orderly work location.
• Know and execute all emergency and evacuation procedures.
• Perform other duties as assigned by supervision.

POSITION QUALIFICATIONS:

• An enthusiastic and outgoing personality.
• Strong interpersonal skills.
• The ability to enunciate clearly and to communicate well.
• The ability to handle multiple tasks concurrently.
• Ability to exercise good judgement and sound reasoning in all interactions and decisions.
• Must have the maturity to work with little or no supervision.
• Must be a team player.
• The ability to stand at assigned locations for up to 8 hours, except for breaks and a 30 minute lunch.
• Willingness and availability to work a flexible work schedule which may include various day and evening schedules and weekdays, weekends and holidays.
• Position may require successfully passing a criminal background investigation and/or drug screen as per Space Center Houston guidelines.
• Must be able to work in a small area with another crew member.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Must be able to stand and walk for extended periods (up to 8 hours) throughout the day.
• Ability to lift, carry, and/or move objects up to 25 pounds occasionally.
• Must have sufficient mobility and dexterity to operate point-of-sale systems, simulators, and other equipment safely.
• Ability to communicate clearly with guests and team members in a fast-paced environment.
• Requires working indoors in public spaces with varying levels of noise and crowd activity.
• May require occasional exposure to outdoor elements during special events or activities.
• Flexible schedule required, including day, evening, weekend, and holiday shifts.
• Ability to work in close proximity to other team members in confined or high-traffic areas.
• Must be able to respond appropriately in emergency situations and follow safety protocols.