Zoo Society Billable 1 - Zoo Guest Services - TE

09/01/2026 TR

• GENERAL DESCRIPTION

   

  Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic.

   

  SUPERVISION EXERCISED

   

  This position does not exercise supervisory duties.

   

  IMPORTANT AND ESSENTIAL DUTIES

   

  Greets and directs visitors to the Abilene Zoo and answersgeneral questions.

   

  Provides administrative support for the Guest Service Managers and Assistant Managers.

  Assists with general customerservice functions, including answering guest inquiries, giving directions, and providing information on zoo functions and activities.

   

  Processes incoming and outgoing calls,registers payments, reservation, and visitation paperwork, equipment operation, and food preparation.

   

  Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

   

  Assist with guest surveys and other reports.

   

  Guest Services employees over 18 years of age mayoperate aCity vehicle and/or motorized equipment (trains,ATVs, and golf carts).

   

  Mayassist with other Guest Services operations.

   

  OTHERJOB-RELATED DUTIES

   

  Perform otherjob-related duties and responsibilities as assigned.

   

  KNOWLEDGE, SKILLS, AND ABILITIES

   

  Knowledge of:

   

  Administrative and office management principles, procedures, and practices.

  Basic math skills, including addition, subtraction, multiplication, division, andpercentages.

  The safe operation of equipment/vehicles.

  Skill to:

   

  Operate a computer and other office equipment.

  Manage time effectively.

  Provide excellent customer service and communicate clearly.

  Efficiently and accurately manage cash handling functions.

  Interact with zoo guestsprofessionally and courteously.

  Ability to:

   

  Maintain confidentiality of client information.

  Work independently.

  Demonstrate a positive attitude and initiative.

  Organize and plan work activities to meet deadlines.

  Use resourcefulness and tact when dealing with upset customers.

  Accommodate changing work priorities.

  Follow and enforce the Abilene Zoo rules,policies and procedures.

  Establish andmaintain cooperative working relationships with those contacted in the course of work, both internally and externally.

   

  Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

   

  Perform as a team member in a manner thataccomplishes the Division’s mission and treats team members with dignity, courtesy, and respect. 

   

   

  Experience and Training Guidelines:

   

  For positions with more than one level, all listed requirements at the lower levels are required at the higher levels.Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

   

  Experience:

   

  This is anentry-level position, but preference may be given to individuals withprevious customer service experience.

  Education/Training:

   

  A high school diploma, GED, orin the process of obtaining either isrequired.

  License or Certificate:

   

  Train Operation requires staff members to be at least 18 years old and hold a valid driver’s license, a military waiver, or the ability to obtain a license within ninety (90) days. 

  AFoodHandler's Permit will berequired if preparing food.

  Special Requirements:

   

  Essential duties require the following physical skills and work environment:

   

  Bloodborne Pathogens andHazCom training arerequired within 60 days of employment.  

  Requires staff members to beat least 16 years of age.

  Must be able to work a flexible work schedule that may include nights, holidays,

  and weekends.       

   

  Must be able toworkinoutdoor conditions, including extreme heat and cold.

  With or without accommodation, the “X”indicates the overall strength demand of the position during a typical workday:

   

  ___Sedentary – lifting of no more than 10 pounds

  ___Light – lifting no more than 20 pounds; carrying up to 10 pounds

  _X_Medium – lifting no more than 50 pounds; carrying up to 25 pounds

  ___Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

  ___Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

   

  Physical Demand Codes:  The following describeswhether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

   

  Codes for how often:

  N=No

  E=Extensive (100 – 70% of the time)

  M=Moderate (60 – 30% of the time)

  I=Infrequent (20 – 10% of the time)

  A=Almost Never (<10% of the time)

   

  E		Standing
  A		Sitting
  M		Walking
  M		Lifting
  M		Carrying
  I		Pushing/Pulling
  I		Overhead Work
  I		Fine Dexterity
  I		Kneeling
  I		Crouching
  A		Crawling
  I		Bending
  I		Twisting
  A		Climbing
  A		Balancing
  E		Vision
  E		Hearing
  E		Talking