Admin/Sales Support - Inside-Sales/Office Manager

JOB FUNCTION:

• Quotations / Technical Specs
• Gather technical information from Product Managers
• Get pricing from Sales Directors
• Confirm deliveries from Manufacturing
• Prepare Quotation or Technical Spec in approved format
• Distribute quote to Customer, Key Account Manager, Agents and Management
• Update Proposal Log after quote is made
• Follow-up on Quote or Technical Spec status

Order Entry

• Review PO with Account Manager for variances between order and actual customer requirements
• Enter order into ERP system
• Forward order cards to Product Manager for review and approval
• Send order cards to production
• Produce order confirmation
• Distribute order confirmation to Customer, Key Account Manager, Agents and Management

Follow Up Orders

• Get the L/C’s, monitor ship dates and advise all appropriate parties
• Follow up A/R
• Review order status and highlight problem deliveries to sales

Other Duties

• Lead a team of Inside-sales Specialist.  Help to resolve difficult issues on orders, shipment and claims.
• Review and develop Inside-Sales’ team performance.
• Weekly Forecast, Sales & Orders Reporting
• Maintain JDE Customer Address Book
• Administration duties – office and branches management, including liasing with tax agent, company secretaries and local authorities of branches.

Experience & Background

• Qualification –Diploma / Degree in Business Study / Supply Chain Management / Accounting
• Minimum 3 years of experience in similar field
• Experience in L/C, D/P and D/A negotiation
• Efficient in Microsoft applications
• Efficient in English & Chinese
• Good understanding of ERP system
• JDE experience is an advantage