AWS Release Manager – Amazon Connect / Contact Centre

Title: AWS Release Manager – Amazon Connect / Contact Centre
Duration: 6+ months contract
Location: Toronto, ON
Work model: Hybrid – 3 days/week onsite
Job ID: 26-37489

Introduction

We are looking for an experienced professional to support a large-scale Amazon Connect and cloud contact-centre transformation for a large Canadian financial institution. This individual will coordinate release activities across multiple technical workstreams, ensuring changes are planned, tested, approved, deployed, and stabilized successfully across environments.

Required Skills & Qualifications

• 7 years of experience in IT delivery, release management, deployment management, or related roles.
• Strong hands-on experience managing enterprise application/cloud releases.
• Experience working within AWS environments.
• Strong understanding of SDLC, CI/CD, Agile delivery, testing, deployment, and production support processes.
• Strong stakeholder management and communication skills.
• Prior work experience in the financial services/banking industry is preferred.

Preferred Skills & Qualifications

• Amazon Connect implementation or transformation experience.
• Contact Centre/CCaaS experience with platforms such as Amazon Connect, Genesys, Cisco, Avaya, NICE, or Five9.
• Experience with AWS services such as Lambda, API Gateway, CloudWatch, IAM, S3, DynamoDB, EventBridge, SNS/SQS.
• Experience with CI/CD and deployment tools such as Jenkins, Git, AWS CodePipeline, Terraform, or CloudFormation.
• ITIL, PMP, AWS, Agile, or Scrum certification.
• Experience managing large-scale migrations or modernization programs involving multiple release waves.

Day-to-Day Responsibilities

• Own end-to-end release planning and execution across AWS and Amazon Connect workstreams.
• Develop and maintain release calendars, deployment schedules, implementation plans, runbooks, checklists, and rollback plans.
• Coordinate releases across development, QA, infrastructure, cloud, security, architecture, operations, and business teams.
• Manage dependencies and release readiness across multiple applications and AWS services.
• Facilitate go/no-go meetings, release-readiness reviews, CAB/change approvals, and deployment checkpoints.
• Coordinate SIT, UAT, production deployment, cutover, validation, and post-production/hypercare activities.
• Track release risks, issues, dependencies, defects, and blockers and drive them through resolution.
• Ensure appropriate change-management, governance, security, and production-control processes are followed.
• Coordinate Amazon Connect changes involving contact flows, IVR, routing, integrations, Lambda functions, APIs, and related AWS services.
• Manage release communications and provide clear status reporting to technical teams, business stakeholders, and leadership.
• Lead post-release reviews and ensure lessons learned are incorporated into future releases.

For immediate consideration please click APPLY to begin the screening process with Alex.