AWS Migration + Agentic IT / Solution Architect| Location: Toronto, ON| Hybrid| Apply

Title: AWS Migration + Agentic IT / Solution Architect 
Duration : 8-10 Months
Location: Toronto, ON
Work Model: Hybrid – Minimum 2 days on-site per week

Introduction

We are looking for an experienced professional to support a large-scale Contact Centre transformation initiative. The successful candidate will bring strong hands-on experience in AWS cloud architecture, migration, Amazon Connect, and AI-driven solutions, with the ability to design and implement scalable, secure, and resilient cloud-based Contact Centre platforms. This position requires someone who can lead solution design while remaining technically involved in architecture, integrations, migration planning, and implementation.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• 8 years of experience in Solution Architecture, Cloud Architecture, or enterprise technology solutions.
• 5 years of hands-on AWS experience, including designing and implementing cloud-based solutions.
• Strong experience with AWS migration and cloud modernization projects.
• Hands-on experience with Amazon Connect architecture, configuration, and integrations.
• Experience designing Contact Centre/CCaaS solutions, including IVR, routing, queues, Contact Flows, and customer journeys.
• Strong understanding of AWS services such as:
  • AWS Lambda
  • API Gateway
  • Amazon S3
  • DynamoDB
  • Amazon CloudWatch
  • IAM
  • EventBridge
  • SNS/SQS
• Experience integrating AWS platforms with enterprise applications using REST APIs and event-driven architectures.
• Understanding of cloud security, scalability, availability, and disaster recovery.
• Experience working with technical teams throughout the solution development and implementation lifecycle.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications (Nice-to-have skills but are not required)

• Experience migrating Contact Centre platforms such as Genesys, Cisco, Avaya, NICE, or Five9 to Amazon Connect.
• Experience with AWS infrastructure-as-code tools such as Terraform or CloudFormation.
• Familiarity with Python, Node.js, or Java.
• Experience with CI/CD pipelines and DevOps practices.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or other CRM platforms.
• AWS certifications, particularly Solutions Architect Professional or Associate.
• Previous experience supporting banking or financial services clients.
• Experience with large-scale enterprise transformation programs.

Day-to-Day Responsibilities (key tasks and expectations for the role)

• Design and implement AWS-based solutions supporting enterprise Contact Centre modernization and migration initiatives.
• Lead the architecture and technical planning for migrations from legacy Contact Centre platforms to Amazon Connect.
• Develop scalable, secure, and highly available AWS cloud architectures.
• Design and implement Amazon Connect solutions, including Contact Flows, IVR, routing, queues, and omnichannel capabilities.
• Architect integrations between Amazon Connect, AWS services, APIs, CRM platforms, and enterprise applications.
• Design AI-enabled and Agentic AI solutions to improve Contact Centre automation, self-service, and customer experience.
• Explore and implement conversational AI and intelligent automation capabilities using AWS services.
• Support migration planning, technical assessments, cutover strategies, testing, and post-migration stabilization.
• Collaborate with engineering teams, business stakeholders, and technical leads to translate business requirements into architecture and solution designs.
• Create architecture diagrams, technical design documents, integration specifications, and implementation roadmaps.
• Provide technical leadership and guidance throughout development, deployment, and production support.

Company Benefits & Culture

• Competitive market-based compensation.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and innovative work environment.

For immediate consideration please click APPLY to begin the screening process with Alex.