AWS Developer Contractor: 6-9 years (Advanced)

This is going to be Hybrid (3 days onsite)
Client location is Ewing Township, NJ. Candidates should be local.

Integrations (AWS) Operate Lead

Job Summary

We are seeking an experiencedIntegrations (AWS) Operate Lead to provide onsite, US-hours L1/L2 production support for an AWS-based integration layer connectingWME/Salesforce with external vendor systems.

The ideal candidate will have strong hands-on experience supporting bothreal-time API integrations and scheduled batch/file-based integrations in a production environment. This role requires strong AWS troubleshooting skills, incident management experience, and the ability to coordinate effectively with internal stakeholders and external vendor technical teams.

Key Responsibilities

• ProvideL1/L2 production support for AWS-based API and batch/file integrations.

• Monitor integration workflows and production jobs usingAWS CloudWatch and Step Functions.

• Monitor the health and status of real-time API and scheduled batch integrations.

• Troubleshoot and resolve production incidents within definedSLAs, escalating systemic or complex issues as required.

• AnalyzeCloudWatch Logs Insights to identify root causes of integration failures.

• Troubleshoot REST API issues including:

  • Authentication failures

  • Request/response validation errors

  • Timeout issues

  • API connectivity and integration failures

• Troubleshoot batch and file-based integration issues, including:

  • Missed processing windows

  • SFTP failures

  • PGP encryption/decryption issues

  • Data quality (DQ) rejects

  • File delivery and processing failures

• Coordinatereprocessing, reruns, and backfills for failed integrations.

• Act as the primary onsite, US-hours contact for integration-related production issues.

• Coordinate in real time withJ&J stakeholders and external vendor technical teams to investigate and resolve cross-system integration issues.

• Fulfill integration service requests, includingnew integration setups, configuration changes, and mapping updates.

• Maintain and updateintegration runbooks, support documentation, and the integration catalog.

• Participate in incident reviews, root-cause analysis, and continuous improvement initiatives.

• Identify recurring integration issues and recommend improvements to monitoring, support processes, and operational stability.

Required Technical Skills

• Strong hands-on experience withAWS integration services, including:

  • Amazon S3

  • AWS Lambda

  • Amazon API Gateway

  • AWS Step Functions

  • Amazon CloudWatch

• Strong experience withCloudWatch Logs Insights for production troubleshooting.

• Experience troubleshootingREST APIs and API-based integrations.

• Experience withSFTP/file-based integrations.

• Experience withPGP encryption/decryption and secure file transfers.

• Strong understanding ofbatch processing, scheduling, reprocessing, and backfill activities.

• Experience supporting production integrations in anL1/L2 operations or managed services environment.

• Strong incident management andSLA-driven production support experience.

Preferred Qualifications

• Experience supporting integrations withinSalesforce/WME or similar enterprise platforms.

• Experience working inAID or EAAS environments.

• Experience in aC or SC-level role is preferred.

• Experience inPDM is preferred.

• Experience working with external vendors and enterprise stakeholders.

• Strong knowledge of ITIL/production support processes.

• Experience with incident, problem, and change management.

• Strong communication and stakeholder-management skills.

Soft Skills

• Strong analytical and troubleshooting skills.

• Ability to work effectively under production-support pressure.

• Excellent communication and coordination skills.

• Ability to independently drive incidents through resolution.

• Strong ownership and accountability.

• Ability to communicate technical issues clearly to both technical and business stakeholders.

Work Arrangement

• Work Location: Onsite

• Working Hours: US Hours

• Role: L1/L2 Production Su