AWS Connect / Genesys / Microsoft Copilot Developer

Job Title: AWS Connect / Genesys / Microsoft Copilot Developer

Location: Deerfield, IL (Onsite/Hybrid)
Duration: Long Term

Job Summary

We are seeking an experiencedAWS Connect / Genesys / Microsoft Copilot Developer to design, develop, and support enterprise-grade contact center and AI-powered customer engagement solutions forWalgreens. The ideal candidate will have hands-on expertise in Amazon Connect, Genesys Cloud, or Microsoft Copilot technologies, along with strong cloud integration, automation, and software development experience. This role requires working closely with business stakeholders and technical teams to deliver scalable, secure, and intelligent customer experience solutions.

Key Responsibilities

• Design, develop, and implement enterprise contact center and conversational AI solutions.
• Configure and customize Amazon Connect, Genesys Cloud CX/Engage, or Microsoft Copilot platforms.
• Develop IVR applications, contact flows, routing strategies, chatbots, and voice bots.
• Build RESTful APIs and integrate CRM, ERP, and enterprise applications.
• Develop serverless applications using AWS Lambda or Azure Functions.
• Implement omnichannel communication solutions including voice, chat, email, and messaging.
• Integrate AI services including Amazon Lex, Microsoft Copilot Studio, Azure OpenAI, and Power Platform.
• Develop backend services and microservices using JavaScript, TypeScript, Python, Java, or C#.
• Configure authentication, authorization, and enterprise security integrations.
• Troubleshoot platform issues, optimize performance, and resolve production incidents.
• Participate in architecture discussions, technical design reviews, and code reviews.
• Create technical documentation, deployment guides, and operational runbooks.
• Support application deployments using CI/CD pipelines and DevOps best practices.
• Collaborate with business analysts, architects, QA teams, and project stakeholders throughout the SDLC.
• Ensure platform scalability, availability, security, and compliance with enterprise standards.

Required Skills

• 5+ years of software development or platform engineering experience.
• Hands-on experience withAmazon Connect,Genesys Cloud/Genesys Engage, orMicrosoft Copilot.
• Strong experience developing cloud-native enterprise applications.
• Experience with REST APIs, web services, and system integrations.
• Proficiency in JavaScript, TypeScript, Python, Java, or C#.
• Experience with AWS, Azure, or Microsoft 365 cloud platforms.
• Knowledge of Amazon Connect Contact Flows, AWS Lambda, Amazon Lex, Contact Lens, and AWS APIs.
• Experience with Microsoft Copilot Studio, Power Platform, Power Automate, and Microsoft Graph API.
• Experience integrating enterprise applications with CRM platforms.
• Knowledge of SQL and NoSQL databases.
• Experience with Git, GitHub, Jenkins, Azure DevOps, and CI/CD pipelines.
• Strong analytical, troubleshooting, and debugging skills.
• Excellent communication and stakeholder management abilities.
• Experience working in Agile/Scrum environments.

Preferred Skills

AWS Connect

• Amazon Connect
• AWS Lambda
• Amazon Lex
• Contact Flows
• Contact Lens
• DynamoDB
• Amazon S3
• CloudWatch
• IAM
• API Gateway

Genesys

• Genesys Cloud CX
• Genesys Engage
• IVR Development
• Call Routing
• SIP/VoIP
• Workforce Engagement
• REST APIs
• Omnichannel Solutions

Microsoft Copilot

• Microsoft Copilot Studio
• Microsoft 365 Copilot
• Power Platform
• Power Automate
• Power Apps
• Azure OpenAI
• Microsoft Graph API
• AI Prompt Engineering

Technical Skills

• Amazon Connect
• Genesys Cloud CX / Engage
• Microsoft Copilot
• JavaScript
• TypeScript
• Python
• Java
• C#
• REST APIs
• Microservices
• AWS
• Azure
• Microsoft 365
• Power Platform
• SQL
• DynamoDB
• Git
• Jenkins
• Azure DevOps
• GitHub Actions
• CI/CD
• Agile/Scrum

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with enterprise contact center modernization projects.
• Experience integrating AI and Generative AI solutions into customer service platforms.
• Knowledge of cloud security, IAM, OAuth, SSO, and enterprise authentication.
• Experience with monitoring and observability tools such as CloudWatch, Azure Monitor, or Splunk.
• AWS, Microsoft Azure, Genesys Cloud, Amazon Connect, or Microsoft Copilot certifications are highly preferred.

Ideal Candidate

The ideal candidate is an experiencedAWS Connect, Genesys, or Microsoft Copilot Developer with a strong background in enterprise cloud solutions, contact center technologies, conversational AI, automation, and system integrations. The candidate should be capable of designing secure, scalable, and high-performing customer engagement platforms while collaborating effectively with cross-functional teams in an Agile enterprise environment supportingWalgreens' digital transformation initiatives.