AVP- Professional Services

AVP-Professional Services

GENERAL Summary:

The AVP of Professional Services will play a critical leadership role in overseeing and enhancing the operations of multiple outpatient departments, including clinics and other outpatient service areas within the hospital. This individual will be responsible for strategic planning, operational efficiency, and quality improvement initiatives, ensuring the delivery of high-quality patient care in alignment with the hospital’s mission and goals.

Reports to:Chief Executive Officer

ESSENTIAL JOB DUTIES:

· Leadership & Management:

• Provide strategic leadership and direction for outpatient departments.
• Foster a collaborative and high-performance culture among diverse teams.
• Serve as a key member of the hospital's executive leadership team.

· Operational Oversight:

• Oversee daily operations of outpatient clinics and services, ensuring compliance with regulatory standards and best practices.
• Implement and monitor performance metrics to improve operational efficiency and patient satisfaction.

· Strategic Planning:

• Develop and execute short-term and long-term strategies for outpatient services.
• Identify opportunities for growth and expansion of outpatient offerings.

· Financial Management:

• Manage budgets for outpatient departments, ensuring financial targets are met.
• Analyze financial performance and implement corrective actions as necessary.

· Quality Improvement:

• Lead quality improvement initiatives to enhance patient care and safety.
• Collaborate with clinical teams to ensure adherence to clinical protocols and standards.

· Stakeholder Engagement:

• Build strong relationships with internal and external stakeholders, including physicians, staff, and community partners.
• Represent the outpatient departments in meetings with the board and other leadership forums.

Qualifications:

• Education:
  • Master’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience:
  • Minimum of 8 years of leadership experience in healthcare, specifically within outpatient services.
  • Proven track record of managing complex operations and driving quality improvement.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Proficient in financial management and budget oversight.
  • Knowledge of healthcare regulations and compliance standards.

Personal Attributes:

• Committed to high standards of patient care and service excellence.
• Strong communicator with the ability to motivate and inspire teams.
• Innovative thinker with a strategic mindset.