Eligibility Specialist 1

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Summary:

The EligibilitySpecialistIis a critical advocate for patients, helping uninsured and underinsured individuals access financialassistance for medical care. This role involves conductingdetailed assessments, guiding patients through application processes for government and charity-fundedprograms and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigatinghealthcare systems to support patients in receiving the care they need. 

Work Schedule and Location:  

• Work Hours:Full time,40 hours per week,hourly position. Flexibility required, with shifts available betweenMonday through Friday from 8:00am to 4:30pm to meet business needs.  

• PrimaryLocations: This positionis onsite andwill berequired toservice theprimaryhospitallocations of: UF Health Leesburg - 600 E Dixie Ave. Leesburg, Fl. 34748

• AdditionalLocations(Support as needed, in limited capacity): UF Health Spanish Plaines -1451 El Camino Real, The Villages, Fl. 32159 

Key Responsibilities 

• Meet with patients in-person, including bedside visits, to assess financialassistance eligibility andprovide compassionate guidance on available programs. 

• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuringtimely submission ofaccurate documentation. 

• Act as aliaison between patients, hospital staff, and government agencies toestablisheligibility,secure funding and resolve coverage issues. 

• Manage multiple patient cases,prioritizing tasks to meetdeadlinesand ensure effective follow-up on pending applications. 

• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. 

• Maintainaccurate and confidential records in compliance with HIPAA and organizational policies. 

• Consistently achieve productivity and qualitymetrics, contributing to the organization's financialcounselingobjectives. 

• Efficiently use multiple systems and databases to gather, track, and report on patient data. 

• Assist with vacancy coverage, as needed.  

• Complete special projects, as assigned.  

Qualifications & Competencies: 

Required: 

• High school diploma or GED 

• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling. 

• Flexibility to provide support at nearby hospital locationswithinassigned market area, as needed for vacancy coverage. 

• Strong organizational skills with the ability to handle multiple priorities andmaintainaccuracy andattention to detail. 

• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. 

• Ability toidentify solutions to financial challenges,leveraging program knowledge tobenefit patients. 

• Capability to work in a fast-paced environment with changing priorities and patient needs. 

• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport. 

• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals. 

• Ensure all documentation isaccurate, complete, and submitted on time. 

• Reliable transportation and a valid driver’s license.  

• Travel: Limited

Preferred: 

• Experience in healthcare revenue cycle, financial counseling, or insurance verification. 

• Basic knowledge of state and federalassistance programs such as Medicaid, Medicare, and Social Security Disability. 

• Knowledge of medical terminology and healthcareaccounts receivable processes. 

Savista is required bystate specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $18.00 to $20.00per hour. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. 

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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