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AB

AVC:Unit Manager Relationship Channel - Priority

Axis Bank
  • 🇮🇳 India
  • On-site
  • Manager or above
  • 1 week ago
1 week ago
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AVC Unit Manager Relationship Channel - Priority
INTERNAL USAGE:
No. of Vacancies:1Reports to:Regional Business Manager
Is a Team leader?YesTeam Size:1
  
Grade:Mgr, SM
Business:Retail BankingDepartment:�Axis Virtual CentreSub-Department: 
Location:Axis Virtual Centre
About Axis Virtual Centre
�        Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell
AbouttheRole
�         
This role is Unit Manager for Priority customers. It reports in Regional Business Manager.
Key Responsibilities
  • �Distribute the daily triggers for calling��������������������������
  • �Check and monitor the call attempts versus the proper connects and analyse the reason for non-contactable customers����������������������������
  • �Review of the leads sheet for each officer and ensuring the latest lead status is always updated�������������������
  • �Coordinating with the Sales Manager to get the latest feedback on the leads assigned��������������������
  • �Ensure the service requests are acted upon and closed within defined TAT
  • Ensure delivery of competent and consistent customer service.�����������������������������
  • Monitor service standards and analyze results.���������������������������
  • To drive productivity of the team.�������������������
  • Lead the team to achieve the laid down cross sell.���������������������
  • Ensure Revenue generation through effective cross selling of Bank�s products.���
Qualifications

�        Education (Post Graduate/Graduate) 10+2+3

�        �Experience 8- 10 years.

�        �3-5 years of relevant work experience (preferably in contact center)

�        �����������������������������������������������

Role Proficiencies:

�        Leadership skills

�        �Inter personal skills

�        �Analytical skills

�        Sound knowledge of retail banking products and Process.

�        Knowledge of digital banking channels like, Internet Banking, Mobile App.����������������������������������������������������������

 

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

 

AVC:Unit Manager Relationship Channel - Priority · Axis Bank

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