Avaya Telecom Engineer / Architect

Position Title: Senior Avaya Telecom Engineer / Architect
Location: Orlando, FL 32808
Duration: Long-term, 1+ year
Work Schedule: Approximately 50% Remote / 50% Onsite; On-call rotation required

Responsibilities for this position include, but are not limited to:

• Install, configure, administer, troubleshoot, upgrade, and support enterprise Avaya Aura telecommunications systems.

• Support Avaya Communication Manager, System Manager, Session Manager, Client Enterprise, Aura Messaging, and Application Enablement Services.

• Troubleshoot complex SIP, RTP, VoIP, call routing, trunking, voice quality, endpoint registration, and interoperability issues.

• Support Avaya G450/G650 Media Gateways, analog/digital interfaces, VoIP endpoints, carrier connectivity, and PSTN services.

• Perform system upgrades, patches, migrations, maintenance, root-cause analysis, and lifecycle planning.

• Troubleshoot integrations between Avaya and third-party telecommunications applications.

• Work with network, server, security, carrier, and vendor teams to resolve complex technical issues.

• Maintain technical documentation, system diagrams, configurations, and operating procedures.

• Assist with telecommunications architecture, capacity planning, disaster recovery, and modernization initiatives.

• Provide advanced technical guidance to other telecommunications team members.

• Participate in an on-call rotation, including after-hours support when required.

To be considered for this position, you should have:

• Significant hands-on experience supporting enterprise Avaya telecommunications environments.

• Strong experience with Avaya Aura Communication Manager, System Manager, Session Manager, and Session Border Controller for Enterprise (ClientE).

• Experience with Avaya Aura Messaging, Application Enablement Services, and Avaya Call Management System.

• Hands-on experience with Avaya G450/G650 Media Gateways.

• Strong SIP trunking and enterprise VoIP experience.

• Strong knowledge of analog and digital telecommunications technologies.

• Enterprise networking experience with TCP/IP, VLANs, QoS, DNS, DHCP, routing, NAT, and firewalls.

• Experience with Linux-based server administration and virtual server environments.

• Strong SIP/RTP troubleshooting skills, including system logs, traces, packet captures, and diagnostic tools.

• Experience performing system upgrades, migrations, patches, and maintenance.

• Strong troubleshooting, root-cause analysis, documentation, and communication skills.

• Ability to independently manage complex telecommunications issues and projects.

• Avaya, networking, VMware, and Linux experience is highly preferred.

Note: Candidates whose experience is primarily limited to phone installations, station programming, moves/adds/changes, help desk support, cloud-hosted phone systems, or endpoint support will not be considered a fit.