Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
MD

Avaya Developer | Avaya ACM Specialist

Macpower Digital Assets Edge Private Limited
🇺🇸 United States
On-site
Manager or above
5 days ago
  • Avaya
  • QoS
  • AWS Cloud
  • OpenShift
  • PowerPoint
  • Visio
  • Java
  • AWS
5 days ago
Auto apply with Likeremote
Not scoredNo CV on file. Upload one and this job gets a score out of 100.Upload CV
Job Summary:We are seeking a highly skilled Avaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing. The ideal candidate will possess strong hands-on knowledge of Avaya Aura, Avaya ACM, Avaya Session Manager, and QoS configurations. This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations.
Key Responsibilities:
  • Perform requirement analysis and provide technical expertise in Avaya ACM, IVR, and adjunct routing.
  • Develop, implement, and troubleshoot call flows, vectors, and system architecture.
  • Configure and support Avaya Session Manager, ensuring QoS optimization, bandwidth analysis, and jitter troubleshooting.
  • Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions.
  • Monitor and maintain CTI integrations, LAN/WAN communications, and VXML implementations.
  • Ensure optimal performance of call center infrastructure using AWS cloud solutions and OpenShift.
  • Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment.
  • Work under tight deadlines and high-pressure situations, demonstrating excellent problem-solving abilities.
  • Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency.
Required Qualifications:
  • Extensive experience in Avaya Aura, ACM, IVR, and Call Flows.
  • Proficiency in VXML, Java, and CTI integration.
  • Hands-on expertise in Avaya Session Manager and QoS configurations.
  • Experience with cloud platforms like AWS and OpenShift.
  • Strong knowledge of call center operations and complex network environments.
  • Exceptional communication skills (written & verbal) and ability to present structured reports.
  • Ability to work independently with self-motivation and drive.
Preferred Qualifications:
  • Experience in program management and communication strategies.
  • Familiarity with database structures in cloud environments (AWS).
  • Prior experience in OpenShift deployments.
Additional Information:
  • In-person interview required (Only local candidates will be considered).
  • This role requires a highly motivated and self-directed individual with the ability to handle dynamic challenges.

Avaya Developer | Avaya ACM Specialist · Macpower Digital Assets Edge Private Limited

Auto apply with Likeremote