AV Event and Conference Room Support Specialist

Key Responsibilities:

• Configure and operate audio, video, and conference room systems for corporate events, town halls, and executive meetings.
• Ensure proper signal flow and connectivity across AV components.
• Provide technical expertise for Microsoft Teams and WebEx platforms
• Troubleshoot platform issues during live sessions.

• Perform necessary health checks on integrated conference room systems
• Troubleshoot issues with technology as they arise in a professional and efficient manner
• Perform upgrades and installation of technology within the environment.

• White-glove service with event organizers, IT teams, and external vendors to align technical requirements.
• Offer real-time support and problem resolution during events.

• Maintain AV inventory and ensure equipment readiness.
• Perform routine proactive maintenance and escalate repair needs promptly.

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Required Qualifications

• Hands-on experience with audio systems (microphones, mixers, amplifiers), video systems (cameras, switchers, projectors), and lighting systems (fixtures, control boards).
• Familiarity with Poly conferencing systems and AV signal flow.
• Strong troubleshooting skills and ability to work under pressure.
• Excellent communication and interpersonal skills.

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Preferred Qualifications

• 3+ years of experience with streaming platforms and hybrid event technologies.
• Knowledge of AV control systems and networking basics.
• Experience supporting and administrating AV Conference Rooms solutions Teams Admin Center, Poly Lens or Cisco Webex Control Hub
• Experience with Proactive monitoring of Microsoft Teams Rooms and associated hardware in web based admin portals (Poly Lens, Teams Admin Center)
• Proactive resolution of associated alerts using established policies and best practices for room management

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Physical Requirements:

• Ability to lift and transport AV equipment (up to 50 lbs).
• Comfortable working in fast-paced, high-pressure environments.