Automotive Service Retention Associate

We are excited to invite an Automotive Service Retention Associate to join our dynamic team. If you are a driven professional committed to exceptional customer service while fostering the growth of your team, the dealership and yourself, we eagerly await your application!

What we offer

• $30,000.00 to $60,000.00 annual earning potential based on performance, with top performers having the ability to earn above average
• 401k with Company match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off
• Paid Holidays
• Ongoing training and development
• Weekly Pay
• Employee discounts on service, parts and vehicles

Duties

• Engage with potential customers via phone and email to promote dealership services and products.
• Answer inbound calls in designated order.
• Make outbound calls in order to follow up with service appointment opportunities, confirm appointments, and other serviced-related calls.
• Schedule appointments for service department.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction with efficient turnaround.
• Maintain organized records of customer interactions and service activities to support the service team.
• Collaborate with the dealership team to develop strategies for lead generation and customer engagement.
• Utilize strong public speaking skills to present information clearly and effectively during customer interactions.
• Complete daily work plans set by your manager.

Qualifications

Qualifications

• Experience in customer service, within a dealership environment a plus.
• Proficient computer and phone skills.
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Excellent communications skills, both verbal and written
• Bilingual proficiency preferred but not required
• A proactive approach to problem-solving and the ability to work collaboratively within a team setting