AUTOMOTIVE SERVICE ADVISOR / WRITER

Service Advisor

Winner Ford / Hyundai | Dover, DE

Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career.

Winner Ford / Hyundai is looking for an experiencedService Advisor who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians.

If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you.

WHERE YOU WIN

At Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career,Winner Ford / Hyundai is the place for you.

State-of-the-Art Facility

• Temperature-controlled shop

• Latest diagnostic equipment and technology

• Work alongsidefully certified manufacturer-trained technicians

Earn More

• Competitive compensation

• Performance-based bonus opportunities

• Manufacturer incentive and bonus programs

Work-Life Balance

We believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance.

Career Growth

• Ongoing manufacturer training

• Professional development opportunities

• Supportive leadership invested in your long-term success

Family Culture

At Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team.

THE DAY TO DAY

Customer Experience & Relationship Management

• Serve as the primary point of contact for customers throughout the entire service experience.

• Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.

• Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.

• Manage customer expectations while providing accurate updates on repair progress and timelines.

• Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.

Service Coordination & Operations

• Create accurate repair orders by gathering customer concerns and diagnostic information.

• Coordinate with ourfully certified manufacturer technicians to ensure efficient diagnosis and timely repairs.

• Schedule appointments, monitor repair status, and communicate updates throughout the repair process.

• Review estimates, warranty coverage, and service contracts with customers.

• Work closely with Parts and Service teams to maintain an efficient workflow.

Organization & Continuous Improvement

• Manage multiple repair orders while maintaining exceptional attention to detail.

• Document customer concerns and technician recommendations accurately.

• Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.

• Support dealership goals by maintaining high customer satisfaction and retention.

Qualifications

THE RIGHT FIT

Experience Required

• Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.

• Previoussales experience or customer-facing experience is strongly preferred.

• Experience usingXtime andDealertrack is a plus.

Customer Service Excellence

• Proven ability to build relationships, earn customer trust, and create exceptional service experiences.

• Professional communication skills with the ability to explain technical information in a customer-friendly manner.

• Comfortable managing difficult conversations while maintaining a positive attitude.

Organization & Productivity

• Strong multitasking, organization, and time management skills.

• Ability to prioritize multiple repair orders in a fast-paced dealership environment.

• Detail-oriented with accurate documentation and follow-through.

Automotive Knowledge

• Understanding of automotive maintenance and repair processes.

• Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers.

Apply today and discover why talented Service Advisors choose to build their careers with Winner Automotive.