Automotive Service Advisor

Key Responsibilities

• Greet customers coming into the service department and determine the nature of customers request.
• Explain company policies, procedures, products, services, etc.
• Answer a variety of questions related to car repairs and servicing.
• Explain labor and parts estimates; investigate customer concerns.
• Track progress on customers vehicles, and keep customers apprised.
• Direct customers to cashier, and assist with cashier duties as needed.
• Follow up with customers after work is done to ensure satisfaction.
• Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
• Perform a variety of tasks associated with processing warranty claims.
• Maintain all required logs and records of service department activities.

As a Member of the H-Team, you'll enjoy:

• Comprehensive benefits: Medical, dental, vision, life, and disability insurance
• Childcare reimbursement to help with family needs
• Flexible spending accounts for added convenience
• 401(k) with company match to help secure your future
• Immediate accrual of paid time off—start taking time for yourself right away
• Substantial vehicle/service discounts—save big on your ride and services
• Wellness benefits including a free gym membership to keep you in top shape
• Pet insurance for your furry friends
• Annual incentives and opportunities for career advancement—we love to promote from within!
• Company events and community engagement to help you connect and give back
• Temperature-controlled work environment to keep you comfortable year-round!

Qualifications:

• Must possess a high school diploma (or equivalent). 
• One to three years of relevant experience preferred, but willing to train the right person.
• Valid driver's license and acceptable driving record.
• Fundamental computer and administrative/clerical skills.
• Excellent customer relations skills, including basic sales skills.
• General technical knowledge related to vehicle maintenance and repair.
• Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
• Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.