Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.

This is a full-time position. Saturday shifts may be required during peak season based on business needs.

• Automation Grid Ownership (Pio)
  • Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health
  • Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues
  • Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity
  • Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners
  • Own daily execution of the automation system to ensure consistent throughput and minimal downtime
  • Monitor system dashboards (queues, ports, task allocation) to proactively manage performance
  • Escalate issues to vendors with clear diagnostics and coordinate rapid resolution

• DTC Fulfillment & Customer Experience
  • Oversee all DTC and automation-driven order fulfillment to meet service level expectations
  • Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors
  • Prioritize and manage order flow, including exception handling and urgent orders
  • Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements
  • Support peak planning and execution to maintain high service levels

• Inventory Control & System Alignment
  • Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms
  • Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments
  • Investigate and resolve discrepancies through root cause analysis
  • Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)
  • Partner with IT, inventory control, and operations teams to maintain data integrity

• Inventory Flow & Grid Optimization
  • Design and maintain optimal inventory placement strategies based on SKU velocity
  • Continuously adjust slotting to reduce congestion and improve pick efficiency
  • Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density
  • Ensure inbound processes support efficient grid utilization

• Data, KPIs & Process Optimization
  • Track and report on key performance metrics:
    • Units picked per hour (UPH)
    • Orders processed per hour
    • Bin utilization %
    • System uptime / downtime
  • Analyze data to identify trends, inefficiencies, and opportunities for improvement
  • Support development of dashboards, reporting tools, and SOPs

• Process Improvement & Cross-Functional Execution
  • Improve workflows across:
    • Inbound → storage o Grid → picking → packing → shipping
  • Partner with IT/ERP teams to enhance system functionality and integration
  • Standardize best practices across teams and shifts

• Training & Team Support
  • Develop and deliver training materials on systems, processes, and best practices
  • Provide hands-on support to team members to ensure strong system adoption
  • Foster a collaborative, high-performance team environment
    

Qualifications:

• • Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)
  • Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)
  • Experience with WMS/ERP systems and system-driven fulfillment environments
  • Strong analytical skills with a data-driven mindset
  • Technical aptitude with the ability to troubleshoot systems and workflows
  • Strong leadership, communication, and training capabilities
  • Proficiency in Excel and Microsoft Office tools
  • Hands-on, proactive approach in a fast-paced environment