Automation Anywhere (AA) Lead–CoE & Citizen Development(Canada)

Automation Anywhere (AA) Lead – CoE & Citizen Development

• Lead Automation Anywhere (A360) CoE governance covering documentation standards, compliance, audit readiness, and lifecycle controls
• Provide end-to-end guidance, coaching, and support to Citizen Developer teams (primary responsibility)
• Ensure all automations adhere to Client CoE standards, best practices, and governance checklists
• Review and validate ADD (Architecture Design Documents) and SDD (Solution Design Documents) for compliance and quality
• Perform solution reviews and code validations to ensure bots meet design, performance, security, and resiliency standards
• Validate alignment between approved design (ADD/SDD) and final bot implementation
• Review pre-deployment checklists including technical approvals, documentation completeness, and pipeline readiness
• Govern and execute production deployments in line with enterprise release management standards
• Review break-fix issues, perform root cause analysis, and recommend preventive measures to reduce recurring defects
• Coordinate with IT Owners for approvals on new/change requests involving systems, access, or volume impact
• Participate in governance forums and weekly calls to assess impacts, communicate schedule changes, and guide Citizen Developer teams
• Monitor production bots, manage incidents (emails, database errors, failures), and ensure timely issue resolution
• Provide platform support including environment monitoring, release validation, and end-user issue handling
• Test and validate new Automation Anywhere platform versions and ensure environment stability
• Develop, maintain, and promote reusable automation components to improve Citizen Developer productivity
• Manage bot repositories, release creation, and service account (APP ID) readiness for production deployment
• Drive continuous improvement through governance enhancements, standards optimisation, and automation best practices
• Act as the primary point of contact for Citizen Developer queries, ensuring effective communication and quick resolution
• Collaborate with business and IT stakeholders to drive Automation Anywhere adoption and value realisation
• Provide thought leadership in automation governance, CoE maturity, and Citizen Development enablement
• Ensure strong stakeholder communication in a Citizen Development operating model (critical success factor)