Audio Video (AV) Integration & Support Analyst

Job Summary

• Provide direct technical support for executive-level meetings and maintain executive conference rooms and equipment in a meeting-ready condition.
• Serve as the lead AV Analyst, providing work direction, technical guidance, coordination, and quality oversight for managed service providers and contractors.
• Support the installation, configuration, troubleshooting, repair, and maintenance of enterprise AV and collaboration systems.
• Support technologies including Extron, Biamp, Shure, Microsoft Teams, M365 application support, Poly conference systems, Windows-based room computers, digital signage, displays, cameras, microphones, and related peripherals.
• Serve as a senior escalation resource for complex audio, video, control, signal-flow, network, and conference room technology issues.
• Troubleshoot basic computer and endpoint issues across macOS and Windows computers, tablets, and mobile devices.
• Provide high-touch support for executive and VIP users, including room-readiness checks, meeting support, and high-visibility events.
• Perform and oversee AV installations, upgrades, moves, adds, and changes, including low-voltage cabling, equipment mounting, rack work, and system testing.
• Complete and document 100% of scheduled VIP conference room preventive-maintenance sweeps.
• Meet with internal customers to assess requirements and recommend appropriate AV solutions.
• Maintain AV drawings, schematics, equipment inventories, system configurations, and technical documentation.
• Obtain and track vendor quotes, equipment, replacement parts, accessories, and consumables.
• Coordinate with internal teams, vendors, and contractors to resolve issues and complete assigned projects.
• Track service metrics, recurring issues, and operational risks and provide recommendations to management.
• Maintain reliable, punctual attendance and work assigned schedules.
• Support contractor onboarding, training, knowledge transfer, and performance guidance.
• Ensure work complies with company safety, security, technical, and documentation standards.

Job Qualifications

• Typically requires an associate's degree and three or more years of telecommunication technician experience in a corporate or military environment. May substitute equivalent experience in lieu of education.
• Minimum 4-5 years of hands-on enterprise or commercial AV experience.
• Demonstrated experience with Extron, Biamp, and Shure technologies.
• Experience supporting executive, VIP, or high-visibility Sr Executive conference rooms.
• Demonstrated experience providing direct technical support for executive-level meetings and maintaining executive conference rooms and equipment.
• Working knowledge of Microsoft Teams, Poly conference technologies, and Windows 11 or newer.
• Familiarity with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to troubleshoot basic computer issues involving macOS and Windows computers, tablets, and mobile devices.
• Ability to serve as the lead AV Analyst and provide technical leadership to managed service providers, AV technicians, and contractors.
• Strong knowledge of AV installation, integration, signal flow, troubleshooting, and maintenance.
• Strong customer service, communication, documentation, organization, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to work evenings or weekends when required.
• U.S. citizenship required.
• A valid California driver's license is required, along with the ability to meet company driving requirements.

• AVIXA Certified Technology Specialist (CTS)
• Extron certification or training
• Biamp Tesira certification
• Shure certification or training
• Microsoft Teams Rooms training
• Dante certification
• CompTIA Network+ or equivalent networking knowledge

• Internal Title: Telecom Specialist III
• Experience Level: Mid-Level (3-7 years)
• Full-Time/Part-Time: Full-Time Hourly
• Workstyle: Onsite
• Pay Range Low: 59,000
• Pay Range High: 94,625
• Job Category: Information Technology
• Travel Percentage Required: 0% - 25%
• Relocation Assistance Provided?: No
• Clearance Required?: No
• US Citizenship Required?: Yes
• Employee Referral Bonus Amount: 500.00