Operations Manager

Schedule and What We Offer

• Full-Time; 40 hours per week - Monday through Friday: 8:30am-5:00pm
• $55,000 annual salary 
• Diverse mixture of remote work and travel
• Medical, dental, vision, life, and prescription insurance plans
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

Key Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed 
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Qualifications

• Business account management or related operations experience with direct client interaction required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Strong proficiency with Microsoft Excel

Physical Requirements

• Access to quiet work space with reliable high-speed internet connectivity and smartphone 
• Valid driver’s license and ability to rent a car under ActionLink’s corporate insurance standards
• Travel locally by vehicle and/or nationally by plane as needed or requested

We are an equal employment opportunity employer