ATM/Teller/ITM Testing Specialist - Onsite

Genesis10 is currently seeking an ATM/Teller/ITM Testing Specialist for an onsite position with a Regional Financial Institution located in Columbus, OH. This is a 5+ month contract opportunity requiring 5 days per week onsite.

Compensation: $49.00 - $59.00 per hour, W2, based on qualifications

Position Overview:
The ATM/Teller/ITM Testing Specialistis responsible for planning, coordinating, executing, and documenting end-to-end testing activities supporting enterprise initiatives across ATM, Teller, and Video Teller (ITM) channels. This role requires hands-on interaction with physical ATM/ITM hardware, plastics, lab equipment, and test environments to ensure accurate and high-quality validation of customer-facing transaction functionality. The specialist performs manual, onsite testing 5 days per week, supporting regression cycles, enterprise project initiatives, vendor integrations, and ongoing platform maintenance.

Key Responsibilities:

• Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling
• Perform UAT coordination with internal teams, vendors, and project stakeholders
• Execute test plans, scripts, and end-to-end transaction scenarios across Dev/Int/QA environments
• Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts
• Run standard manual test processes and report results following enterprise testing guidelines
• Validate data via queries and back-end verification for transaction completeness/accuracy
• Create, update, and maintain test cases, test suites, and regression test libraries
• Document testing results, defects, variances, and sign off packets
• Log, triage, and maintain defects and work items in Azure DevOps (ADO)
• Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows
• Participate in off-hours production releases when needed to validate functionality
• Support warranty period testing after product deployment
• Provide guidance to junior team members and peers

Primary Requirements:

• Hands-on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports)
• Strong manual testing experience, including regression and exploratory testing
• Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states)
• Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards
• Ability to run basic SQL/database queries for data validation
• Experience maintaining and conditioning test cards ( "plastics”) and accounts
• Strong defect management and triage skills
• Ability to interpret logs and provide clear communication to vendors
• Ability to sit, stand, and repeatedly conduct ATM/ITM transactions
• Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors)
• Onsite presence required Monday–Friday in Columbus, OH
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to collaborate with BSAs, developers, vendors, and project managers
• Strong problem solving and analytical thinking
• Ability to work independently with moderate supervision

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.