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Atlassian System Administration
Epsilon Solutions LTD
- Location not stated
- Hybrid
- Senior
- 11 hours ago
- Atlassian
- Jira
- Confluence
- Bitbucket
- Linux
- Groovy
- Python
- Dynatrace
- Splunk
- Agile
- Scrum
- Kanban
- Change Management
- Incident Management
- Disaster Recovery
11 hours ago
TORONTO - HYBRID (4DAYS/WK) - FULLTIME
Job Description:
Provides a broad range of systems / application support, research and analysis, administration,
performance availability monitoring and management for own area.
What You'll Do:
The Senior Atlassian Administrator is responsible for the configuration, maintenance, and
optimization of Atlassian Data Center products such as Jira, Confluence, Bitbucket, and migration of
both Jira/Confluence to Atlassian Cloud. This role ensures that the Atlassian ecosystem operates
efficiently, meets organizational needs, and supports business objectives. The ideal candidate will
bring a mix of technical expertise, process improvement skills, and the ability to work closely with
cross-functional teams to enhance productivity and collaboration.
· Experience:
6+ years of experience as an Atlassian System Administrator, with a strong focus on Jira,
Confluence, Bitbucket Data Center and Cloud products.
•
• Experience on 24/7 on-call rotation and managing Linux and MSSQL production environments.
• Proven experience in development and customizing workflows, schemes, and dashboards.
Hands-on experience with Jira and Confluence Cloud enterprise solutions and involved in large
scale Atlassian Cloud migrations.
•
• Experience with MSSQL to include database management and scripting.
Experience with scripting languages (e.g., Groovy, Python) and automation tools (e.g., Jira on
Automation, Script Runner).
•
• Experience in monitoring/alerting tools such as Dynatrace and Splunk.
• Experience of Agile/Scrum or Kanban methodologies.
• Excellent problem-solving skills and the ability to perform complex root cause analysis.
Strong communication and interpersonal skills, with the ability to work effectively with crossfunctional teams.
•
Nice to have
Atlassian certified professional on both Data Center and Cloud Jira/Confluence system
administration
CUSTOMER
Perform controlled resolution of incidents and problems including prioritization and escalation liaising
with business and technology partners as appropriate
•
Service applications / systems and provide a level of application/ systems/ operational availability
that meets or exceeds established standards/service levels, while minimizing operational risk
•
Partner with key stakeholders to schedule packaging and release new applications in a timely
manner; reduce change execution times by planning implementations with parallel work streams
•
Continuously strive to improve the stability of production environment by partnering closely with key
stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability
targets are met
•
Provide effective day-to-day support for applications/systems through accurate problem identification
and timely resolution of production issues; perform controlled and timely resolution of incidents while
prioritizing and monitoring client satisfaction
•
Partners with relevant teams to schedule packaging and release new applications in a timely
manner; reduces change execution times by planning implementations with parallel work streams
where possible
•
Ensure timely notification and escalation of possible issues/problems, options and recommendations
for prompt resolution; communicate project status and provide timely escalation of issues to ensure
project objectives are met
•
Deliver effective and defect-free support (application, software and/or operations), researching
system issues / opportunities, overseeing the execution of recommendations and maintaining
accurate documentation
•
Atlassian System Administration - Job Description
Atlassian Job Description Page 1
accurate documentation
Interact with clients to provide quality service/solutions consistent with objectives and client
requirements
•
Design, review, and integrate all application requirements, including functional, security, integration,
performance, quality, and operations
•
Identify and address application and data issues and cross-capability and cross-release issues that
affect application integrity
•
Consult with other functional areas to provide technical expertise on area of specialization by acting
as a reference on technology, trends and processes related to own area
•
Schedule changes to supported components in accordance with the approved change management
procedures; implement changes with proper testing, stakeholder signoff, monitoring and with
minimal impact to the business
•
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
Act as partner in scheduling, packaging and releasing new applications and manage all application
releases according to approved governance and gating criteria
•
Develop understanding of technical aspects of project / break-fix development related to the
application and provide advice/guidance to Developers and Solution Designers
•
Responsible for incident management (2nd level), monthly maintenance, state of health monitoring,
and SLA maintenance
•
Provide effective day-to-day production support for applications through accurate problem
identification and timely resolution of production issues
•
Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages;
communicate to clients during service outages
•
Improve stability of the production environment by assisting in setting up, maintaining and monitoring
applications/system
•
SHAREHOLDER
Monitor system lifecycles, ensuring specifications and functionality support business objectives and
architecture decisions, undertaking re-development, as required
•
• May monitor the performance of the environment by using meaningful metrics
Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and
by participating in testing
•
Assess and analyze optimization opportunities to the operational environment to improve
performance and/or resource utilization
•
• Ensure effective change management discipline is use
Adhere to existing processes/standards, business technology architecture, risk and production
capacity guidelines; plan, monitor and escalate issues as required
•
Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan
(DRP) and applicable Business Recovery Plans (BRP)
•
Identify/implement process improvements to enhance revenue, customer experience and/or reduce
costs
•
Comply with well-defined enterprise technology delivery practices and standards and project
management disciplines
•
• Make effective use of the cost management processes in place in own unit
Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical
tools and techniques that can contribute to effective solution development/delivery
•
• Keep current with industry and/or business trends
May perform testing according to test plans, monitor and report on results, and work with others on
problem resolution
•
As required, support the development of business cases, RFI/RFP and service level agreements
with vendors/suppliers consistent with IT requirements/guidelines
•
EMPLOYEE / TEAM
• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
Support a positive work environment that promotes service to the business, quality, innovation and
teamwork and ensure timely communication of issues/ points of interest.
•
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational
Atlassian Job Description Page 2
Identify and recommend opportunities to enhance productivity, effectiveness and operational
efficiency of the business unit and/or team
•
BREADTH & DEPTH
Works independently in a intermediate/senior role on a diverse range of tasks and may be relied
upon to coach/ educate others
•
Subject matter expert and consults with clients, team, and/or project team to provide technical
guidance and highly complex troubleshooting/problem resolution
•
Leads the support of highly complex and/or comprehensive applications/systems and/or business
lines
•
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
Researches industry standards, best practices and new innovations in technology and makes
recommendations
•
EXPERIENCE & EDUCATION
• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience
Atlassian System Administration · Epsilon Solutions LTD