Operations Account Manager - HR,PRO,GRO

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Why We’re Hiring

With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio.

We’re looking for an Operations Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf. Our Post Setup business line is based out of our coworking space in Riyadh, a thriving business hub with 200+ companies.

Our specialized, on the ground team have streamlined regulatory compliance, from the renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to take care of the administrative needs of our clients as they scale in the Kingdom. The delivery of such client services is one of the most important aspects of the companies’ business journeys and directly impacts their operations and growth in KSA.

Who you are

Our Account Manager, HR, GRO, PRO should be an experiencedoperations andcustomer excellence professional with a track record of managing a portfolio of clients successfully. The role involves managing a diverse client portfolio, ensuring smooth regulatory compliance, and supporting business growth through HR, PRO, and GRO services. Key responsibilities include license renewals, Saudization, and government portal management. You will play a crucial role in client success, directly impacting their operations and growth in KSA.

We need an experienced professional who can independently handle complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and sales skills are essential for building client relationships, promoting retention, and driving renewals.

We are Ambitious, we take Ownership, and we are committed to Excellence. If you are a high performing, driven individual, then read on - we would love for you to join our dynamic team.

Grow Into a Leader, Shape the Future

At AstroLabs, we believe in developing future leaders. This role is designed for ambitious professionals eager totake ownership, build expertise, and step into leadership—while playing a pivotal role in supporting Saudi Vision 2030. As anAccount Manager for HR, PRO, and GRO services, you’ll be at the forefront of enabling businesses to thrive in Saudi Arabia, ensuring they navigate regulatory landscapes seamlessly while refining your own leadership and management capabilities.

This isn’t just another operations role—this is youropportunity to grow into a leader through structured mentorship, hands-on experience, and a culture that prioritizes development. If you’re driven to excel, passionate about guiding others, and ready to make an impact, read on.

What You’ll Do
Operations & Compliance

• Oversee and execute HR, GRO, and PRO services, includinglicense renewals, work permits, Saudization, payroll, and compliance with governmental regulations.

• Master and regularly usegovernmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and efficiency.

• Build and maintain strong relationships withgovernment entities and external partners to facilitate smooth service delivery.

• Ensure allclient data and documentation is accurately captured and maintained in internal systems.

• Continuouslyrefine processes to enhance efficiency and service quality, proactively implementing new service offerings.

Client & Relationship Management

• Take full ownership of adiverse portfolio of clients, ensuring their HR, GRO, and PRO needs are met with excellence.

• Provideproactive advisory support, helping clients navigate regulatory requirements and optimize their operations in Saudi Arabia.

• Manageend-to-end client engagement, from onboarding to offboarding, ensuring satisfaction and gathering testimonials and referrals.

• Handleescalations from junior team members, offering guidance and coaching to resolve complex issues efficiently.

• Driveclient retention and renewals, ensuring a high level of customer satisfaction and continued business growth.

Leadership& Development

• Take onmentorship and coaching responsibilities, supporting junior team members in developing their expertise.

• Lead by example, demonstratingstrong operational execution, problem-solving, and customer service skills.

• Participate instructured leadership development initiatives, equipping you with the skills to step into a senior management role.

• Actively contribute to acollaborative team environment, fostering a culture of learning and continuous improvement.

Product & Business Growth

• Identify and implementnew services and process improvements to enhance the value AstroLabs provides to clients.

• Stay up to date withindustry trends and regulatory changes, ensuring AstroLabs remains at the forefront of HR, GRO, and PRO services.

• Represent AstroLabs atindustry events, workshops, and networking sessions, building strong relationships and driving business growth.

Why Join AstroLabs?

At AstroLabs, we don’t just offer a job—we offera career path. We are deeply invested in thegrowth and development of our team members, equipping them with the mentorship, training, and leadership opportunities needed to advance in their careers. If you’re eager to refine your leadership skills,take on more responsibility, andbecome a future leader in Corporate Services, this is the role for you.

Join us and be part of ahigh-performance team that is shaping the future of business expansion in the Gulf. Apply now!

• An ambitious profession who wants togrow into a management role.

• 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment in Saudi Arabia.

• Background inHR, GRO, PRO, Company Setup, or Corporate Services is highly desirable.

• Fully fluent in Arabic and English, with excellent communication skills.

• Strong ability tomanage client accounts independently, with a solutions-driven mindset.

• Detail-oriented and process-driven, withexceptional organizational and task management skills.

• Skilled atdata analysis and reporting, using insights to drive improvements.

• A naturalpeople person, with a passion for mentoring, coaching and supporting team development.

• Proficiency inMicrosoft Office, Excel, and CRM tools.

• Committed to professional growth, regularly engaging intraining and development opportunities.

• A truebrand ambassador for AstroLabs, representing our values ofOwnership, Ambition, and Excellence.