Assurance and Activation -Networking

Diverse Lynx India

Location not stated

5 months ago

Core Responsibilities (Applicable Across All Levels)

• Monitor, manage & resolve network incidents, problems, changes, ensuring SLA/KPI compliance.
• Own incident lifecycle from detection to resolution, including documentation and knowledge updates.
• Perform escalation management, coordinating with internal teams, vendors, and partners.
• Ensure adherence to customer SLAs and deliver high-quality customer experience.
• Operate in a 24/7 support environment, providing business hours onsite and on demand remote escalation.
• Use ITSM, monitoring, and observability tools for event management, troubleshooting, and reporting.
• Maintain strong documentation, communication, and collaboration across global stakeholders.

Assurance and Activation -Networking · Diverse Lynx India

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