Associate, Vendor Operations

Who we are:

Cimpress N.V. (NASDAQ: CMPR) is the world leader in mass customisation. Our unmatched technology, production, and supply chain operations allow us to offer products that can be personalised by an individual customer and manufactured on demand: easily, with great quality, and at affordable prices. Whether it is customised apparel, marketing materials for a business, or personalised photo products commemorating cherished family moments, we create real, tangible products that mean something to real people. Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create,we empower over 17 million global customers to make an impression. Last year, Cimpress generated $3.5B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.

Primary Duties & Responsibilities:

Placing Orders with Suppliers
Provide pricing & products options
Solving Vendor Order Queries.
Liaise with Other Depts. Eg. Logo, TM, CC etc…
Strong knowledge of ABC platform (Product Order Management):
Run ABC Platform Reports.
Resolving order fulfilment issues (internally/externally).
Prepare Orders every day for Shipping.
Maintaining and improving relationships with Suppliers.
Managing the TAT of orders in-house & externally.
Promotion of Vendor products within the Call Centre and Telemarketing.
Responding to market and customer demands on a timely basis.
Managing administration of online orders
After sale follow up with supplier on vendor orders

Requirements & Qualifications:
Customer service experience is a bonus but not essential
Be proactive in the development of new business opportunities.
Be able to interpret and act upon changing market trends in 3pf
Be able to operate effectively in a sales and marketing environment.
Have a creative and energetic approach in the pursuit of aggressive targets.
Knowledge of MCP, Oracle and Windows
Be able to work efficiently and independently to tight deadlines.
Possess good interpersonal and communication skills
High attention to detail and accuracy.
Any other duties which may arise as a result of expansion of business and/or introduction of new technological processes.
Fluent in English

Our values:

At National Pen, we are guided by a set of core values that define our culture and approach to hiring.

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:
We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:
We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:
We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:
We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment.

About us:

Personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide,offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories.operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.
To learn more, visit National Pen and Cimpress brand (Nasdaq: CMPR).

Why you will love working here:
Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
We will help you define a clear perception of how to make the most of what you do best.

Equal Opportunity Employer:
Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive, empowers them to be their best.

Please visit our company website to learn more about Cimpress and how we empower people to make an impression through mass customization by delivering uniquely personalized products in a convenient and affordable way. You'll find detailed insights into our entrepreneurial approach, global operations, and commitment to innovation at www.cimpress.com