Associate Technical Support Specialist - (NPW)

Job Overview

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment. The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills. 

Key Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, and virtual support channels.

• Troubleshoot common hardware, software, and access-related issues for end users.

• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.

• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.

• Support users across multiple operating systems including Windows, macOS, and ChromeOS.

• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.

• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.

• Document troubleshooting activities and follow established operational procedures and service standards.

• Assist with workstation setup, onboarding activities, and equipment preparation when required.

• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Preferred Skills

• Strong interpersonal, communication, and customer service skills.

• Interest in information technology, technical troubleshooting, and end-user support.

• Ability to work collaboratively in a team-oriented environment.

• Comfortable learning new technologies, tools, and processes.

• Organized, dependable, and able to manage multiple support requests effectively.

• Prior experience in customer-facing IT roles is helpful but not required.

Qualifications

• Exposure to enterprise support environments or help desk operations.

• Familiarity with ServiceNow or similar ticket management platforms.

• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.

• Experience using or supporting mobile devices and modern workplace technologies.

What We Offer

• Opportunity to launch and grow a career in IT support and operations.

• Collaborative environment with mentorship from experienced technical professionals.

• Hands-on experience supporting enterprise technologies and end-user environments.

• Career development opportunities, training, and internal growth potential.