Associate, Relationship Manager - TASC, Consumer Banking Group

Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it expected to accomplish?")
Trust, Associations, Societies & Clubs are the untapped segment in our existing system. This segment has the potential to contribute larger inflows on the liabilities front and requires an expertise to identify & source the relationships.  With this TASC infrastructure being put in place, as a bank we would be able to garner a sizeable business that would contribute to the overall liabilities balance sheet of the bank.

This role will be a combination of both hunter & farmer with enough expertise on both the product & documentation.

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job.  Do not list more than 5)
•    Ensure stability of balances/income from existing set of clients and deepen the relationship along with NTB Clients.
•    Add value to the client and stay ahead of the competition by structuring and implementing innovative deals.
•    Use knowledge of various products for deal structuring.
•    Maintain relationships with Institutions to originate business.
•    Manage relationship with the customers by increasing the book size.
•    Acquire and maintain institutional clients for the bank.
•    Conducting activities for larger penetration in the catchments present.
•    Increase wallet share by cross selling products to the customer.
•    Achieve individual targets and grow account profitability, while maintaining high service standard and compliance.
•    Institutional accounts, Government accounts.
•    Branch Activation.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
•    Resource productivity, earmarked for TASC business. 
•    Branch Activation – Creating the mindshare on TASC.
•    Acquiring new accounts (Current and Savings) from branch catchment area
•    Quality sourcing of TASC with multiple hooks.
•    Events to be organized in the Societies/Clubs/Apartments around the branch catchment.
•    Build strong relationship with internal teams to leverage existing relationships. 
Training the various channels and segments

Required Experience 

Minimum 2 to 3 years’ experience in the field of TASC & Govt. business.

Education / Preferred Qualifications 
Graduate/Postgraduate

Core Competencies 
•    Sales & Networking Skills. Good Communication & Listening Skills
•    Goal / Target oriented 
•    Good verbal communication skills 

Technical Competencies 
•    Banking knowledge 
•    Computer Skills and digital knowledge
•    Good network in the market 

Work Relationship 
•    Management of existing clients and prospects for acquisition and deepening of wallet share.
•    Close interaction with Branch Head, Branch Service and Operations team to ensure consistent delivery of volume and revenue targets.
•    Close and regular interaction with Personal Bankers through joint engagement with clients.

DBS India - Culture & Behaviors
•    Performance through Value Based Propositions
•    Ensure customer focus by delighting customers & reduce complaints.
•    Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
•    Enhance knowledge base, build skill sets & develop competencies.
•    Execute at speed while maintaining error free operations.
•    Maintain the highest standards of honesty and integrity.

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