PL
Associate Principal Engineer - ITSM/ITAM Lead Developer
PeopleNTech LLC
🇺🇸 United States
On-site
Staff / Principal
11 months ago
- ServiceNow
- SOAP
- IntegrationHub
- Agile
- Scrum
- JavaScript
- CI/CD
- Certified System Administrator
- Jenkins
- GitLab
- Azure DevOps
- ITIL
- Angular
- Bootstrap
- React.js
11 months ago
- Title: Associate Principal Engineer - ITSM/ITAM Lead Developer
- Location: Nagarro NYC office + client office (NYC)
- Working modal: 2-3 days/ week in office
- Bill Rate: 100-115/hr.
- Client: Public Sector client
- Rounds of interviews: 2 -3 rounds internal (no client rounds)
Job Description
Key Responsibilities:
- Design, develop, and implement solutions on the ServiceNow platform across modules such as ITSM, HRSD, CMDB, ITOM, ITAM, and especially HAM Pro (Hardware Asset Management Professional).
- Configure and customizeHAM Pro functionalities, including asset lifecycle automation, normalization, reclamation workflows, and reconciliation rules.
- Develop and maintain integrations between ServiceNow and external asset management or procurement systems using REST/SOAP APIs, IntegrationHub, or MID Server.
- Participate in requirement analysis, design discussions, and sprint planning sessions within Agile/Scrum frameworks.
- Build and maintain UI pages, dashboards, and portals to improve asset visibility and user experience.
- Develop catalog items, record producers, and flow designer automations to streamline asset request and fulfillment processes.
- Ensure adherence to ServiceNow development best practices, platform governance, and compliance with IT Asset Management (ITAM) standards.
- Troubleshoot, debug, and resolve issues identified during testing or production support.
- Collaborate closely with business analysts, QA engineers, and architects to deliver scalable, efficient ServiceNow solutions.
- Support ServiceNow platform upgrades, patches, and performance optimization, particularly for HAM Pro modules and dependencies.
- Maintain technical documentation, version control, and deployment pipelines for ServiceNow applications.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 12 + years of hands-on experience in ServiceNow development and customization.
- Proven experience working with ServiceNow ITAM and HAM Pro modules, including configuration of asset normalization, data models, and lifecycle automation.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting (client-side and server-side).
- Strong understanding of ServiceNow data model, including CMDB and asset relationships.
- Experience with Flow Designer, Business Rules, UI Policies, and Catalog Client Scripts.
- Knowledge of ServiceNow update sets, source control, and deployment processes.
- Solid understanding of SDLC, Agile methodologies, and CI/CD practices.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) certification.
- Additional certifications such as CIS ITAM, HAM, ITSM, or Application Developer.
- Hands-on experience implementing or optimizing HAM Pro features such as reclamation, normalization, asset workflows, and discovery integration.
- Experience developing custom scoped applications within ServiceNow.
- Familiarity with Jenkins, GitLab, or Azure DevOps for CI/CD automation.
- Understanding of ITIL processes and alignment with ServiceNow ITAM best practices.
- Familiarity with AngularJS, Bootstrap, or React for UI customizations and portal development.
Associate Principal Engineer - ITSM/ITAM Lead Developer · PeopleNTech LLC