Associate PartsBrokerDirect Representative

Job Summary

Conducts outbound calls to dealership parts departments to re-engage existing PartsBrokerDirect users, enroll new dealers, and pass qualified opportunities to the broker team.

Key Responsibilities

1. Proactively contacts dealerships (primarily parts managers) within the assigned book of business to uncover and qualify new business opportunities, with the ability to handle a high volume of calls daily.
2. Maintains active engagement with leads and existing dealer users via phone calls and email using the phone system, internal console and Customer Relationship Management (CRM) system.
3. Builds and maintains expert knowledge of the PartsBrokerDirect program in order to explain how it works, answer dealer questions, and overcome concerns via phone and email.
4. Provides consistent follow-up with existing dealers to regain interest in using PartsBrokerDirect, responds to inbound inquiries, and passes qualified accounts to the broker team via internal processes.
5. Collaborates with brokers to understand territory strategies, align outreach efforts, and share market feedback that improves talk tracks and sales approaches.
6. Steps in to cover broker territories during absences, managing active accounts, maintaining client relationships, and ensuring smooth territory operations.
7. Works on cold calling, clear speech, overcoming objections, and customer qualification techniques to maintain and improve sales knowledge, skills, and abilities.
8. Enters, organizes, and updates accurate lead, account, and activity information in the CRM, phone system, offer console, and other tools.

Education

Requires a high school diploma, GED, or equivalent.

Experience

Minimum 1–2 years of experience in B2B sales, lead generation, or account management, with a track record of engaging prospects, qualifying opportunities, and meeting or exceeding outbound call targets in a high-call-volume environment.

Must also be able to demonstrate the following skills and abilities:

• Excellent verbal and written communication skills.
• Confidence and resilience to handle a high daily call volume (phone-based sales preferred).
• Can effectively organize and manage day-to-day work and priorities, and use time, energy, and resources to meet goals, deadlines, and deliverables.
• Ability to learn about products and services and describe/explain them in a way that resonates with a customer.
• Able to effectively employ structured selling methods.
• Creative and resourceful approach to generating leads.
• Team-oriented mindset with the ability to work closely with brokers and other colleagues.
• Comfortable stepping into an account management role temporarily when covering broker territories.
• Able to communicate in a respectful, positive, and constructive manner, even during times of challenge and frustration.
• Can work independently and in a self-motivated manner, with a flexible approach that adjusts easily to shifting business priorities.