Associate, Operational Risk Management, Cards and Unsecured Loans, Consumer Banking Group

1. Conduct sales surveillance (callback/call monitoring/mystery shopper) to comply with internal/external policy and regulatory.
2. To ensure the results are formally tracked and reported to manager.
3. Monthly report preparation including regional and location.
4. Handle inspection matters in relation to S&D including RCSA, SCSA, regulatory audit, local audit.
5. Assisting supervisor or other teams with respect to suspicious transaction investigations, gathering financial intelligence.
6. Conduct related regulations/policies training and prepare the materials.
7.Complaint case Investigation and management, and support training and case sharing.
8. Ad hoc task support if necessary.

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