Associate Manager, Outbound Operations (Interim)

Job Description

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.   

 


Position Overview   

Position Overview    

The Associate Manager, Outbound Operations (Interim) is responsible for overseeing day-to-day outbound fulfillment operations within the Distribution Center. Reporting to the Manager of Outbound Operations, this role leads a team of Floor Assistants and Associates to ensure orders are processed accurately, efficiently, and in alignment with service level expectations.  

This role plays a key part in driving operational performance through effective labor management, team development, and continuous process improvement in a high-volume fulfillment environment.  
 

Key Accountabilities:  
  

Team Leadership & Development  

• Lead, coach, and develop a team of Floor Assistants and 15-30 Associates in a high-volume distribution environment  

• Communicate daily priorities, performance expectations, and operational goals to the team  

• Conduct regular touchpoints, coaching conversations, and performance evaluations with direct reports  

• Support hiring, onboarding, and training to ensure appropriate staffing levels during both peak and non-peak periods  

• Foster a positive, collaborative team environment that encourages growth, accountability, and continuous improvement  

• Promote and maintain a safe work environment by ensuring compliance with safety procedures and proactively identifying risk areas  

Operations & Process Management  

• Oversee daily outbound fulfillment operations to ensure orders are processed and shipped within established service level agreements (SLAs)  

• Monitor and analyze productivity metrics to identify trends and drive operational improvements  

• Allocate labor and adjust staffing priorities based on workload and operational demands  

• Track incoming workload and collaborate with leadership to determine the most effective fulfillment strategies  

• Ensure adherence to packaging, quality, and shipping standards to maintain order accuracy and customer satisfaction  

• Identify opportunities for process improvements and implement solutions that increase productivity and reduce operational costs  

• Partner cross-functionally with internal teams to support operational initiatives and continuous improvement efforts  

Knowledge, Skills, and Abilities:   

• Strong leadership and coaching skills with the ability to motivate teams in a fast-paced operational environment  

• Ability to analyze operational data and translate insights into actionable improvements  

• Experience managing performance metrics and driving team productivity  

• Proficiency in Excel and familiarity with warehouse management systems (WMS), ERP platforms, or other warehouse technologies  

• Strong organizational and time-management skills with the ability to manage multiple priorities  

• Excellent communication and collaboration skills across multiple levels of the organization  

• Demonstrated problem-solving skills with a proactive, solution-oriented mindset  

Our Ideal Candidate will have:  

• Bachelor’s Degree preferred  

• 2+ years of supervisory or leadership experience, preferably in distribution, retail, or service industries, or an equivalent combination of education and experience  

• Experience working in a high-volume fulfillment or distribution environment  

• Ability to stand and walk for extended periods and lift up to 50 lbs  

• Bilingual (Spanish) is a plus  

• A growth mindset with a strong desire to learn, improve, and embrace new ideas  

• A shared appreciation for our core values of Family, Fashion, and Philanthropy  

 
We are an equal opportunity employer and value diversity at our company.    
 
  

We are an equal opportunity employer and value diversity at our company.   

 

• Division: Distribution
• Position Type: Temporary
• City: Austin
• State: Texas
• Zip Code: 78744
• Organizational Level: M1- Associate Manager