Associate III - Production Support

About The Job:

• App support
• 8+ years of experience in Healthcare IT and the Facets platform.
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure.
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.

Essential Job Functions:

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.
• Manage ServiceNow ITSM incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation.
• Perform Autosys / batch scheduling activities including job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Manage SLA compliance, production support, audit readiness, and incident management in a 24 7 environment.

Qualifications:

• 8+ years of experience in Healthcare IT and the Facets platform.
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure.
• ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation.
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Managed SLA compliance, production support, audit readiness, and incident management in a 24 7 environment.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

• 0-2 years - INR 5,000
• 2-6 years - INR 7,500
• 6+ years - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.