Associate III - Production Support - Atlassian Cloud Engineer

JOB DESCRIPTION: We are seeking an Atlassian Cloud Engineer with a strong focus on JIRA administration to optimize, govern, and support our cloud-based JIRA, Confluence, and JSM environments. The ideal candidate has at least 3 years of hands-on experience managing Cloud JIRA instances, including project configuration, workflow design, and user management. *Key Responsibilities:* * Administer and optimize Atlassian Cloud (JIRA, Confluence, JSM) instances, including users, groups, permissions, schemes, and global configurations. * Design, implement, and maintain JIRA workflows, screens, field configurations, issue types, and custom fields to meet business requirements. * Manage Confluence spaces, pages, permissions, templates, and lifecycle; coordinate with documentation teams. * Manage add-ons and marketplace apps; oversee app configurations, licensing, and lifecycle. * Migrate, bulk update, and tidy up projects, workflows, and permissions to ensure consistency and compliance. * Collaborate with Product, IT, and Security teams to enforce governance, security, and data privacy standards. * Monitor performance, run regular health checks, and implement optimization and backup strategies. * Provide day-to-day administration, support, and training for end-users and project administrators. * Create and maintain documentation for processes, configurations, and standard operating procedures. *Qualifications:* * Minimum 2-3 years of hands-on experience administering Atlassian Cloud JIRA, Confluence, and JSM. * Deep knowledge of JIRA Cloud administration, workflows, permissions, schemes, automation, and reporting. * Experience with Jira Software, Jira Service Management, and Jira Core in Cloud; strong Confluence administration experience. * Familiarity with Atlassian Access, SAML/SSO, and security/compliance considerations. * Strong problem-solving, communication, and stakeholder-management skills. * Ability to work in cross-functional teams and manage multiple priorities. * Location: Bangalore, India * Shift: 1:30 PM to 10:30 PM (IST) *Nice-to-have:* * Experience with Jira automation rules, Jira Query Language (JQL), and advanced reporting. * Knowledge on Xray and Xporter plugin usage and document creation * Migration of projects from Data Center to Cloud instance * Knowledge of migration/mapping between different JIRA/Confluence environments or data formats. * ITIL or similar service-management background.