Associate III - Business Analysis (Salesforce)

UST

🇮🇳 India

On-site

1 month ago

CRM
Service Cloud
Salesforce Service Cloud
Jira
Marketing Cloud
GDPR
HIPAA

1 month ago

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SalesforceFunctionalBusinessAnalyst(CRM)HiringLocation

ExperienceRange

5to10Years

Minimum5+yearsofexperienceasaBusinessAnalyst
Stronghands-onexperienceinSalesforceCRMenvironments
ExperienceworkingacrossSalesforceSalesCloud,ServiceCloud,andCRMtransformationinitiatives

Must-HaveSkillsSalesforceCRMFunctionalExpertise

SalesforceSalesCloud
SalesforceServiceCloud
SalesforceCRMFunctionalAnalysis
SalesforceDataModelUnderstanding
SalesforceConfigurationKnowledge

BusinessAnalysis

RequirementsGathering&Elicitation
RequirementAnalysis&Documentation
BusinessProcessMapping
GapAnalysis
ImpactAnalysis
StakeholderWorkshops
UserStoryWriting
AcceptanceCriteriaDefinition

Documentation

BRD(BusinessRequirementsDocument)
FRD(FunctionalRequirementsDocument)
UserStories
ProcessFlows
FunctionalSpecifications
RequirementTraceability

CRMProcessDesign

Lead-to-OpportunityProcess
OpportunityManagement
CaseManagement
CustomerLifecycleProcesses
Sales&ServiceWorkflows

SalesforceConfigurationKnowledge

CustomObjects
Fields&Relationships
Workflows
ValidationRules
Reports&Dashboards
BasicSecurityConcepts

Testing&QualityAssurance

SITSupport
UATPlanning&Execution
TestScenarioCreation
DefectTracking&Resolution
FunctionalValidation

Data&Integration

DataMapping
DataMigrationSupport
SalesforceIntegrationUnderstanding
DataValidation&Reconciliation

AgileDelivery

AgileMethodology
ScrumFramework
SprintPlanning
BacklogGrooming
SprintReviews
Jira/AgileTools

StakeholderManagement

BusinessStakeholderEngagement
Cross-functionalCoordination
FunctionalWorkshops
RequirementsWalkthroughs
Communication&PresentationSkills

Good-to-HaveSkillsSalesforceCertifications

SalesforceAdministratorCertification
SalesforceBusinessAnalystCertification

SalesforceProducts

MarketingCloud
SalesforceAI/EinsteinAI

DomainExperience

LifeSciences
PharmaceuticalIndustry
HealthcareDomain

Compliance&RegulatoryKnowledge

GDPR
HIPAA
DataPrivacy&ComplianceRequirements

Integrations

SalesforceIntegrations
APIs&MiddlewareExposure

Training&ChangeManagement

End-UserTraining
UserAdoptionPrograms
CRMChangeManagement

KeyResponsibilities

BusinessAnalysis&RequirementManagement

Gather,analyze,anddocumentbusinessrequirementsthroughstakeholderdiscussions,workshops,andinterviews.
CreateBRDs,FRDs,userstories,processflows,andacceptancecriteria.
TranslatebusinessrequirementsintofunctionalSalesforcesolutions.

CRMProcessDesign

Designanddocumentend-to-endCRMbusinessprocesses.
SupportLead-to-Opportunity,OpportunityManagement,andCaseManagementprocessimplementations.

SalesforceFunctionalSupport

CollaboratewithSalesforceAdministrators,Developers,andArchitects.
ProvidefunctionalguidanceonSalesforcecapabilitiesandconfigurations.
Supportsolutiondesignandconfigurationdecisions.

Testing&DeploymentSupport

DefinetestscenariosandsupportSIT/UATactivities.
Validatedeliveredfunctionalityagainstbusinessrequirements.
Coordinatedefectresolutionwithtechnicalteams.

Data&IntegrationSupport

Participateindatamappingandmigrationactivities.
Supportintegration-relatedrequirementdefinitionandvalidation.

UserAdoption&Training

Conductend-usertrainingsessions.
DriveCRMadoptioninitiatives.
Supportchangemanagementactivities.

StakeholderEngagement

Serveastheliaisonbetweenbusinessusersandtechnicalteams.
Ensuresolutionsalignwithbusinessobjectivesandoperationalneeds.

Associate III - Business Analysis (Salesforce) · UST

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