Associate Engagement Manager

Job Description

About Us
Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
 

Short Description:As part of our Australian Utilities and Services sector team, you will play a key role in building and cultivating relationships and opportunities for Utilities and Services sector accounts based in NSW including growing existing contracts and client relationships, and selling new service offerings and solutions. 

Location: Sydney, NSW

Roles and Responsibilities:
1.    Customer Prospecting  and Opportunity identification & Qualification. 
2.    Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. Perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
3.   Support the Industry Lead by providing a business-led view on items of contract negotiations to understand Infosys` position on such matters and to develop the account plan in conjunction with the other stakeholders.
4.  Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction
5.  Handle customer queries / escalations about project executions, as well as negotiations on Master Service Agreements and Statement of Works.. Position Infosys as a trusted, easy partner to do business with.

Skills /Competencies:

Essential:
•    Tertiary Qualification in IT / Computer Science / related discipline.
•    A total of 8+ years ‘experience in Account Management / Business Development in Australia in the Consulting & IT Services market. Prior experience of managing clients in the Utilities / Services vertical would be highly desirable.
•    Understanding of relevant industry trends and developments. Ability to do consultative selling of outsourcing services and IT Solutions.
•    Ability to manage operations of client engagements
•    Strong interpersonal and communication skills.
•    Open to travel as per business requirements.
 

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.


Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
 

Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding, and Infosys explicitly reserves the right to pursue and hire the submitted profile.  All recruitment activity must be coordinated through the Talent Acquisition department.
 
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”
 

• Role Designation description: Associate Manager - Client Services