Associate Engagement Manager, Associate to Consultant (A2C)

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
1. Leading and managing complex cloud migration and implementation projects
2. Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
3. Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
4. Distilling customer needs into clear technical requirements and map them to business outcomes
5. Decomposing complex technical problems into actionable, deliverable solutions
6. Contributing to technical documentation and define documentation standards

Basic qualifications

- Bachelor's degree in Computer Science, Computer Engineering, or other related science/technical fields
- Bachelor's degree or equivalent training or certifications
- Experience managing the end-to-end product life cycle as a product manager
- Experience with project delivery

Preferred qualifications

- Experience implementing a cloud-based technology solution, or experience with one or more of the following domains: systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Node.JS, Java, Ruby, C#, Python, or PHP)
- Experience in leading the delivery of IT projects with external customers or equivalent
- Bachelor's degree in computer science or equivalent, or experience with AWS products and services
- Project Management Professional (PMP) or equivalent certification
- Knowledge of AWS services
- Experience implementing AWS/cloud services
- Experience conveying complex technical concepts to both technical and business audiences
- Experience in at least one of these technology areas: DevOps, serverless, software development and design, CI/CD, AI/ML, Storage, Networking or Databases
- Experience managing technical projects consisting of 4 or more people totaling over a $250,000 budget
- Experience managing engagements using both Waterfall and Agile/Iterative methodologies
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field, or Master's degree in STEM (Science, Technology, Engineering, and Mathematics)

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