Associate Donor Relations

The Associate, Donor Relations plays a critical role in strengthening AIPAC’s relationships withcurrent supporters, increasing investment in AIPAC’s work, and delivering an exceptional donorexperience. This position combines relationship management, fundraising, and donor service ina fast-paced, metrics-driven environment.

The Associate will engage and retain currentmembers,communicate the value and urgency ofsupporting a strong U.S.–Israel relationship,and encourage eligible donors to deepen theircommitment throughenhancedmembership and increased annual giving.

This is an excellent opportunity for an early-career professional who is passionate about Israel,American politics, and donor engagement. Associates receive advanced training, exposure toMiddle East policy, competitive compensation, and a generous benefits package.

Key Responsibilities

• EngagewithexistingMemberstoreinforceboth the urgency andimpact of theirsupport.
• Solicit Club Members to increasetheirannual giving.
• Manage donor transactions andprovideservicesincluding processing gifts, handlingcredit card declines, setting up sustainer plans, and responding to donor inquiries.

Key Expectations

• Meet or exceed daily, weekly, monthly, quarterly, and annual fundraising, donor-contact,and retention goals.
• Monitor the Club Membership phone line and call-center activity, ensuring donorinquiries and requests are addressed accurately, professionally, and promptly.
• Contact donors whose credit cards have declined, obtain updated payment information,and resolve billing issues with discretion and urgency.
• Follow up withmemberswho have outstanding balances to secure payment or discussconversion to an enhancedmembership.
• Monitor recurring giving and billing plans, proactively identify payment issues, andcollect updated credit card information frommembers.
• Communicate AIPAC’s mission, policy priorities, and impact through phone calls, Zoommeetings, email, text messages, and other donor outreach.
• Collaborate with Direct Marketing and Digital Fundraising teams to ensuremembersareappropriately engaged, retained, and strategically cultivated for upgrades.
• Maintain complete, accurate, and timely donor records in Salesforce and Outreach.io,including outreach activity, donor interactions, payment updates, and meetingdocumentation.
• Provide responsive, donor-centered service across inbound and outboundcommunications.
• Perform other duties as assigned.

Qualifications and Skills

• One or more years of experience in a customer-facing, relationship-management,fundraising, sales, customer-success, account-management, or similar role.
• Intense passion for a strong U.S.-Israel relationshipandknowledge of issues related toIsrael, the Middle East,and American politics.
• Excellent written, verbal, and interpersonal communication skills, with the ability tobuild rapport with a broad range of donors.
• Strong customer-service orientation, sound judgment, professionalism, and discretionwhen handling donor questions, concerns, and financial information.
• Highly organized and detail-oriented, with the ability to manage a large portfolio,accurately document activity, and prioritize competing responsibilities.
• Comfortable working toward ambitious fundraising and activity goals in a fast-paced,metrics-driven environment.
• Resilient, goal-oriented, and comfortable navigating objections, rejection, and follow-upconversations.
• Self-motivated and accountable, with the ability to work both independently andcollaboratively across teams.
• Proficiency with CRM and sales-engagement platforms, including Salesforce andOutreach.io, or the ability to learn new systems quickly.
• Experience in politics, fundraising, call-center operations, high-volume phoneengagement, or a similar environment is a plus.
• Bachelor’s degree preferred or an equivalent combination of education and relevantexperience.

AIPAC is offering a competitive market base salary between$57,000.00 and $65,000.00 for the position. A job offer within the range will depend on how closely a candidate’s skills and experience match the role’s requirements. AIPAC also offers a competitive and comprehensive benefits package that contributes to employees’ overall total compensation package. We currently work remotely two days a week and in our offices the other three. AIPAC is an equal-opportunity employer.

Posting Instructions:

• Please provide a cover letter with a resume to be considered. Incomplete applications with missing documentation will not be considered.
• If applying for more than one position, please use theAttachment function to attach a position-specific cover letter.
• Please use your legal name when completing the employment application (no nicknames).

#LI-Hybrid

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and AIPAC reserves the right to change this job description and/or assign tasks for the employee to perform, as deemed appropriate.