Associate Director, Commercial Operations – Pharma/Biotech Launch

ASSOCIATE DIRECTOR OF COMMERCIAL OPERATIONS

Location: Pennington, NJ
Work Arrangement: Hybrid
Employment Type: Contract/Contract-to-Hire
Travel: Up to 20% domestic travel

ABOUT THE OPPORTUNITY

JSR Tech Consulting is seeking an execution-oriented Associate Director of Commercial Operations to help an emerging biopharmaceutical organization build the systems, processes, and field infrastructure required for an anticipated U.S. product launch.

This role will connect commercial strategy with day-to-day operational readiness across Sales, Marketing, Market Access, Medical Affairs, Patient Services, Finance, Compliance, and IT.

KEY RESPONSIBILITIES

• Lead commercial operations planning and execution for launch readiness, including integrated plans, milestones, dependencies, governance, and risk mitigation.

• Establish scalable commercial processes, standard operating procedures, decision rights, and cross-functional ways of working.

• Design and manage field-force operational processes, territory alignments, customer targeting, call planning, account hierarchies, and performance-measurement frameworks.

• Develop field reporting, KPI dashboards, and business-review materials that help leadership evaluate execution and allocate resources.

• Partner with vendors and sales leadership on incentive compensation strategy, plan design, calculations, validation, reporting, and communications.

• Serve as the commercial business lead for CRM and customer-engagement platforms, including Veeva CRM, Salesforce omnichannel capabilities, and related systems.

• Lead business requirements, system enhancements, testing, training, deployment, adoption, and data-integrity activities for commercial technology.

• Translate business needs into operational metrics, dashboards, reports, and actionable insights in partnership with analytics teams.

• Manage systems integrators, agencies, consultants, and specialized vendors, ensuring deliverables, timelines, budgets, and performance expectations are met.

• Support annual planning, launch-readiness reviews, executive updates, and continuous-improvement initiatives across the commercial organization.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, Marketing, Analytics, Life Sciences, or a related field.

• MBA or another advanced degree preferred.

• At least eight years of progressive experience in pharmaceutical, biotechnology, or specialty-healthcare commercial operations, sales operations, business operations, or a related function.

• Prior experience supporting pharmaceutical commercial-launch preparation and execution strongly preferred.

• Strong knowledge of pharmaceutical commercialization, specialty-product launches, and field-force operations.

• Experience managing CRM and related commercial platforms. Experience with Veeva CRM, Snowflake, Salesforce, and Power BI is especially relevant.

• Practical experience with customer segmentation, territory alignment, targeting, incentive compensation, sales reporting, and field-force effectiveness.

• Experience working with pharmaceutical data assets and commercial reporting solutions.

• Demonstrated ability to lead complex cross-functional initiatives and influence stakeholders without direct authority.

• Strong project and vendor management skills.

• Advanced proficiency with Excel, PowerPoint, CRM platforms, and business intelligence tools.

• Excellent analytical, organizational, communication, and presentation skills.

• Ability to thrive within an entrepreneurial, fast-paced, pre-commercial environment.

ENGAGEMENT DETAILS

This position is structured as a contract or contract-to-hire opportunity. Potential conversion will depend on business needs, performance, and mutual fit and is not guaranteed.