Associate, Business Management

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Business Unit Description

The Business Management team supports regional business leaders by management and coordination of administrative and operational infrastructure required for the business. The team spearheads new programs to enhance front office support and manages various tasks in administrative, financial, business controls and project initiatives.

This role will be Singapore based and provides Asia regional support to the relevant businesses and works closely with Head Office and regional infrastructure functions, including Operations, Technology, Finance, Risk, Compliance, AML, HR, and Corporate Services, to ensure efficient business management and operational effectiveness across the region.

Main Objectives

The Associate, Business Management is responsible for supporting the day-to-day business management, administrative coordination, governance, reporting, and operational activities for the Asia platform. The role acts as a key liaison across business, infrastructure, and external stakeholders to support strategic initiatives, control and governance requirements, office administration, and regional management reporting.

The role also includes responsibility for general office management matters, coordination of business visits and functions, outsourcing categorisation reviews, business reporting compilation, and office administration activities including business continuity planning and office renovation coordination.

Regional Business Management Support

• Partner with regional and global infrastructure teams to implement and execute strategic business plans, operational initiatives, and projects across the Asia region.

• Support business initiatives including regulatory change, system enhancements, product implementation, user testing, and process improvement.

• Coordinate across front office and support functions to ensure timely execution of deliverables and alignment with regional and global requirements.

• Assist in tracking business priorities, action items, risks, issues, and dependencies across multiple workstreams.

Management Reporting and MIS

• Build, maintain, and enhance management information system reports, dashboards, and presentations for regional management.

• Compile regular management reporting, including business updates, initiative status, financial and resource analysis, cost-benefit analysis, and key operating metrics.

• Prepare presentation materials and briefing packs for senior management, governance forums, business reviews, and regional meetings.

• Ensure reporting is accurate, timely, and aligned to management and governance expectations.

Governance, Policies, and Controls

• Design, review, and implement improvements to internal procedures, practices, and control processes to support business effectiveness and compliance.

• Help ensure an effective and documented internal control framework is maintained in accordance with governance, risk, and compliance requirements.

• Update and review line of business policies and procedures manuals, as well as branch or office-specific procedures across the Asia region, as required.

• Support internal governance routines, including maintaining logs, action trackers, and evidence of control execution.

Regulatory, Audit, and Risk Coordination

• Coordinate responses to internal and external audit, regulatory, and compliance requests, including visits, reviews, submissions, and follow-up items.

• Work closely with regional and global Compliance and AML teams to support anti-money laundering, financial crime prevention, KYC reviews, due diligence, and ongoing client review requirements.

• Assist in identifying and escalating operational, regulatory, and business risks where appropriate.

• Support the monitoring and coordination of remediation actions arising from audits, reviews, and control assessments.

Outsourcing Governance and Categorisation Reviews

• Provide oversight and support outsourcing governance activities, including outsourcing categorisation reviews and related documentation.

• Track service issues, documentation, renewals, and required approvals to ensure continuity of critical business support services.

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General Office Management and Business Coordination

• Support general office management activities to ensure smooth day-to-day functioning of the Asia offices.

• Coordinate business visits, stakeholder meetings, town halls, client events, internal functions, and other office-related activities.

• Liaise with internal teams and external vendors to support logistics, scheduling, facilities coordination, and event execution.

• Facilitate sourcing and negotiation of office-related contracts in partnership with regional/global Corporate Services and other relevant functions.

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Office Administration, BCP, and Premises Support

• Support office administration matters across the region, including facilities coordination, occupancy-related matters, access, and workplace administration.

• Coordinate and maintain Business Continuity Planning activities, including documentation updates, testing coordination, contact lists, and recovery readiness.

• Assist with office renovation, relocation, restacking, and workplace improvement projects, coordinating timelines, vendors, stakeholders, and communications.

• Ensure office administration activities are carried out in line with internal standards, business needs, and control requirements.

External Account and Service Coordination

• Coordinate with external parties and internal stakeholders on account management and operational services, including SWIFT accounts, central bank or settlement-related accounts, Nostro accounts, and other business support arrangements, where applicable across the Asia region.

Skills / Knowledge Required

• Bachelor Degree or professional qualification with more than 5 years relevant experience. CFA or CPA/CA qualifications would be advantageous
• Superior business planning and management skills with ability to effectively manage multiple projects and tasks.
• Strong problem solving, analytical, judgment and change-implementation capabilities
• Good understanding of Capital Markets, Treasury and Corporate Banking businesses
• General Knowledge and understanding of HKMA/SFC and MAS regulations, and other regulatory aspects pertaining banking services.
• Liaison and interaction with external stakeholders such as CIBC clients, third party vendors and service providers.
• Proactive and self-driven approach to work with flexibility to adapt to change in work environment.
• Strong attention to detail, sense of urgency to complete tasks and good organizational skills
• Strong communication and interpersonal skills and computer literacy in desktop applications such as Word, Power point and Excel

• Ability to work in a high-pressure and fast-paced environment - ability to work accurately to tight timetables, prioritise and multitask

• Would be required to liaise with regional (Hong Kong, Japan, China, Australia) and global (London, Toronto) colleagues during non-office hours periodically
• Excellent oral and written communications skills - Fluent in English; Chinese is a plus.

• Experience in, and ability to navigate AI tools to improve productivity

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactMailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

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