Assistant Vice Chancellor

Executive Leadership and Strategy

• Set the strategic direction, priorities, service standards, and annual goals for Financial Aid and Scholarships in alignment with the University's mission, enrollment objectives, affordability commitments, and student-success priorities.
• Advise the Vice Chancellor and other senior leaders on financial aid policy, regulatory developments, risk, resource needs, institutional aid strategy, and the effects of proposed decisions on students and the University. 
• Serve as the executive sponsor for major financial aid initiatives, organizational changes, policy implementation, and cross-functional process improvements.
• Develop and assess strategies that use financial aid and scholarships effectively to support student recruitment, enrollment yield, persistence, completion, and access.
• Represent Financial Aid and Scholarships on University and system committees and with state and federal agencies, auditors, accreditors, professional associations, vendors, and other external partners as assigned.

Compliance, Risk Management, and Internal Controls

• Maintain executive accountability for institutional compliance with applicable federal, state, and institutional policies.
• Establish the compliance-management framework, including internal controls, segregation of duties, quality assurance, training expectations, monitoring, and corrective action.
• Lead institutional preparation for annual audits, single audits, program reviews, and other compliance examinations; coordinate responses, documentation, corrective-action plans, and resolution of findings.
• Monitor regulatory and legislative changes, assess institutional impact, communicate requirements to stakeholders, and oversee timely implementation.

• Ensure appropriate access controls, data stewardship, privacy, records retention, and information-security practices for sensitive student and financial data.

   

Financial Aid and Scholarship Operations

• Provide executive oversight of the full financial aid lifecycle and establish performance, quality, escalation, and continuity expectations.
• Hold the Director of Financial Aid accountable for accurate, timely, compliant day-to-day financial aid operations.
• Establish operational calendars that support accurate and timely aid delivery throughout the academic year.
• Intervene in the most significant student or operational escalations involving institutional, regulatory, legal, reputational, or systemic risk.
• Provide executive oversight for scholarship strategy, policy, institutional priorities, donor/foundation relationships, and overall scholarship effectiveness.

Fund Stewardship and Fiscal Accountability

• Provide executive oversight for federal, state, institutional, and private financial aid and scholarship funds.
• Develop and monitor the departmental budget and make resource recommendations that support compliance, operational capacity, and strategic priorities.
• Evaluate institutional aid and scholarship models for affordability, enrollment, and fiscal sustainability.
• Maintain executive accountability for financial integrity while delegating routine reconciliation and operational fund management.

Technology, Data, and Process Improvement

• Provide executive governance and oversight for financial aid technology and systems in partnership with Information and Technology Services and functional system leaders.
• Lead business-process reviews that simplify student and staff experiences, reduce manual work and risk, strengthen controls, and improve processing timeliness and accuracy.
• Set priorities and risk expectations for Banner configuration, interfaces, security, testing, change management, and production while delegating routine functional administration.
• Ensure leadership receives timely, accurate reporting and analysis to support policy, enrollment, budget, and operational decisions.

Staff Leadership and Organizational Effectiveness

• Provide direct leadership to directors and other senior staff and executive oversight for all employees within Financial Aid and Scholarships.
• Establish a clear organizational structure, roles, decision rights, accountability measures, and succession and continuity plans.
• Recruit, develop, evaluate, and retain a knowledgeable and service-oriented team; ensure ongoing regulatory training, professional development, cross-training, and performance management.
• Foster a culture of compliance, collaboration, professionalism, continuous improvement, accountability, and responsive service to students and families.

University Partnerships and Student Service

• Collaborate with Admissions, Registrar, Student Accounts, Finance, Academic Affairs, Information Technology Services, Institutional Research, Advancement, the University Foundation, academic units, and other offices to coordinate policy, timelines, systems, communications, and student support.
• Establish clear, accurate, accessible, and timely communications for students and families regarding eligibility, requirements, awards, changes, appeals, deadlines, and financial obligations.
• Develop service expectations and escalation pathways for counseling, outreach, special circumstances, complaints, and complex cases, with particular attention to removing administrative barriers for students.
• Perform other duties as assigned.