Assistant Program Manager (Residential)

The Assistant Program Manager (APM) will support the Italian Home for Children Residential Programs in creating and fostering an environment that is safe, therapeutic, highly-structured, nurturing, supportive and positive for all children, families, staff and community resources.  The Assistant Program Manager supports direct care staff in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities as well as a stable, consistent, safe, and structured living environment. Assistant Program Managers will work a combination of in ratio and out of ratio hours each week, and will focus on modeling leadership and supporting the growth of a program that seeks to embrace and empower the children served every day.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title.  Employees may be requested to perform tasks other than those specifically presented in this description. 

Qualifications

Programming:  

• Support a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and biweekly supervision to Residential Counselors 

• Support the Director in coordinating programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments 

• Actively collaborate with clinicians and/or multidisciplinary team to ensure therapeutic environment 

• Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs 

• Support residential counselors in planning and executing daily routine, schedule, and activities for assigned dorm; ensure daily schedules are adhered to and that direct care staff are actively engaging with children 

• Assist in the coordination of intakes and discharges 

• Work a combination of in ratio and out of ratio time each week, providing care and support to all children served, modeling proper engagement, shift structure and behavior support for direct care staff.

• Assist the Program Manager or Director in providing annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logs 

• Participate in treatment and behavioral management plans for individual clients  

• Provide behavior management and crisis intervention techniques in full alignment with Therapeutic Crisis Intervention (TCI) 

• Interface with collaterals and families, providing excellent customer service and creating a welcoming environment 

• Care for program facilities by ensuring that program spaces are clean and organized and that all equipment is functioning properly 

• Support the Program Manager in ensuring all spaces support the therapeutic purpose of programming and advocate for the needs of clients and staff with respect to all physical plant assets 

Personnel:  

• Provide support to staff and children in debriefing any serious behavioral incidents or restraints 

• Act as a shift leader, modeling the responsibilities related to cleanliness of dorm, therapeutic environment, safety, supervision of the children, and constant communication for Behavior Technicians

• Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, incidents, meal reports, and discharge summaries 

• Assist the Program Manager in interviewing, hiring and disciplining, of direct care staff

• Support on-boarding training and shadowing for direct care staff

• Support regularly scheduled training and regular individual and group supervision to direct care staff

• Apply, enforce, and ensure all staff are held accountable to required standards and expectations as described in the Residential Standards Handbook 

• Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles 

Administration: 

• Support the Program Manager in the training of all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees 

• Support the planning and creation of the agenda for weekly team meetings   

• Attend clinical rounds  

• Actively participate in supervision and professional development opportunities offered 

• Complete annual self-evaluation 

• Train and support all staff in completing all appropriate documentation for your assigned program 

• Obtain a MAP certification and support medication administration and documentation within your assigned program in accordance with all Medication Administration Program (MAP) policies and procedures 

• Minimum of 18 months experience working with children and families with at least one year of residential experience 

• Bachelor's-level degreepreferred 

• Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees 

• Demonstrated experience in ensuring the highest standard of care for children 

• Demonstrated ability to maintain strictest confidentiality with respect to agency, employee and client information; adhere to all HIPPA guidelines and regulations 

• Strong interpersonal and teamwork skills; natural leadership abilities 

• Current MAP certification or ability to complete MAP certification within 6 months of hire 

• Ability to provide therapeutic physical restraints 

• Ability to bend, reach, move and lift 75 pounds 

• Flexible in thinking and scheduling  

• Strength in working collaboratively 

• Calm, thoughtful, safe and quick response to emergencies  

• Successful in a stressful and fast paced environment 

• Must be able to understand and apply principles taught in trainings and seminars to the milieu, including all behavior management training 

• Must be receptive and responsive to supervision and professional development 

• Excellent communication skills (verbal and written) 

• Office operations knowledge (email, MS Word, internet, etc.) 

• Belief in Italian Home for Children’s mission and strategy 

Italian Home for Children is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, height, weight, or any other characteristic protected by applicable federal, state, or local laws.

We are dedicated to ensuring a fair hiring process and an equitable work environment. If you require accommodations during the application, and/or interview process, please contact hr@italianhome.org.

The hourly wage for this role is $22.50 per hour USD. This number does not reflect additional compensation-related benefits such as PTO, medical and life insurance, EAP, and the Italian Home for Children 403(b) retirement plan.

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