Assistant Manager IT

Job Responsibilities:

• Manage and maintain Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, File/Print Services, and server roles.
• Administer Microsoft 365 / Azure AD (Microsoft Entra ID), user accounts, licenses, security policies, and access permissions.
• Manage VMware ESXi, vCenter, HA, DRS, and virtual machine environments.
• Monitor system performance, availability, CPU, RAM, storage, and server health.
• Manage physical and virtual servers, including installation, configuration, patching, upgrades, and troubleshooting.
• Implement and maintain server backup and disaster recovery solutions.
• Manage NAS/SAN storage, file shares, permissions, quotas, and storage capacity.
• Manage Windows 10/11 endpoints, software deployment, updates, and Group Policy configurations.
• Manage endpoint security, antivirus/EDR, security policies, and system hardening.
• Troubleshoot server, operating system, application, authentication, and user-access issues.
• Monitor IT infrastructure using ManageEngine, PRTG, SNMP, or other NMS tools.
• Coordinate with network, security, application, ISP, and vendor teams for infrastructure-related issues.
• Manage IT assets, licenses, warranties, and hardware/software inventory.
• Maintain system documentation, SOPs, network/server diagrams, configurations, and operational records.
• Plan and execute server migrations, upgrades, infrastructure deployments, and technology projects.
• Ensure system availability, reliability, security, and business continuity.
• Prepare system health reports, incident reports, capacity reports, and management updates.
• Lead and supervise System Administrators, IT Support Engineers, and technical resources.
• Ensure compliance with organizational IT policies and security standards.
• Participate in DR drills, backup testing, vulnerability remediation, and business continuity planning.
• SIP Infrastructure Management: Configure, monitor, and maintain SIP Trunks, SIP proxies, gateways, and session border controllers (SBCs).
• PBX Administration: Oversee daily operations, extensions, call queues, IVR routing, and dial plans on Grandstream UCM and Elastix (Asterisk-based) PBX systems.

Job Requirements:

• Minimum Bachelor’s degree.
• 4-6 years of experience and 2–3 years in a Senior System Administrator, Team Lead, or supervisory role is a plus point.
• Location: Lahore
• Good at problem solving, organizing and multitasking.
• Able to explain technical problems in a simple term.
• Team player.
• A dedication to continually update knowledge.
• A clear understanding of the employer’s particular system.